Job Title: Desktop Support Engineer | ITAZON Technologies | Milan, Italy

Recruiting Company: ITAZON Technologies

Job Location: Milan, Italy

Job Type: Full-Time (Onsite) | B2 B Freelance Contract

Position Summary

ITAZON Technologies is seeking a skilled Desktop Support Engineer to provide onsite L1 and L2 technical support for end users in Milan. This role is ideal for an IT support professional with strong troubleshooting expertise across desktop, network, hardware, software, and Microsoft technologies, combined with a customer-focused approach to service delivery.

Detailed

As a Desktop Support Engineer, you will serve as the primary point of contact for end‐user technical issues, ensuring the smooth operation of workplace technology and IT services. You will provide hands‐on support for Windows environments, Microsoft 365, Active Directory, hardware devices, peripherals, and network‐related issues while managing incidents through established service management processes. The role requires a proactive professional capable of diagnosing and resolving technical challenges efficiently while maintaining service‐level agreements (SLAs).

You will also collaborate with vendors and internal support teams to deliver a seamless IT experience across the organization.

Key Responsibilities Provide onsite L1 and L2 desktop support to end users

Troubleshoot and resolve hardware, software, operating system, network, and application issues

Support Microsoft Windows environments, Microsoft 365, Active Directory, printers, laptops, and peripherals

Manage incidents, requests, and updates through ticketing and helpdesk systems

Ensure service requests are resolved within agreed SLAs

Perform hardware installation, maintenance, diagnostics, replacements, and repair activities

Configure and support desktop, laptop,



and workstation deployments

Coordinate with third‐party vendors for hardware and service‐related issues

Support audio‐visual (AV) equipment and meeting room technologies

Provide basic administration and support for mac OS devices, mobile devices, and Mobile Device Management (MDM) platforms Required Qualifications &

Skills Bachelor's Degree in Computer Science, Information Technology, or equivalent technical qualification

Experience providing L1 and L2 Desktop Support in enterprise environments

Strong knowledge of Microsoft Windows operating systems

Hands‐on experience with Active Directory and Group Policy Objects (GPO)

Experience supporting Microsoft 365 applications and services

Familiarity with helpdesk and IT service management tools

Strong troubleshooting and diagnostic skills across desktop and network environments

Excellent communication and customer service skills

Ability to work effectively in fast‐paced and project‐driven environments

English language proficiency at B2 level or higher

EU Passport holder or eligible to work in Italy Nice‐to‐Have Skills Comp TIA A+ Certification

Microsoft Certified Professional (MCP) or equivalent Microsoft certifications

Experience with Mobile Device Management (MDM) platforms such as Intune

Knowledge of mac OS administration and support

Experience supporting conferencing, collaboration, and AV systems Recruitment Pro Tip

Ensure your CV prominently highlights keywords such as Desktop Support, L1 Support, L2 Support, Windows Administration, Active Directory, Group Policy (GPO), Microsoft 365, Helpdesk, ITSM, Hardware Troubleshooting, Incident Management, SLA Management, Printer Support, Laptop Deployment, mac OS, Mobile Device Management (MDM), and Customer Support to maximize ATS visibility and recruiter shortlisting success.

📌 Desktop Support Engineer | Itazon Technologies | Milan, Italy (Milano)
🏢 ITAZON Technologies
📍 Milano