The role
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
Are you anexperienced technical operations leaderwho enjoys developing people, solving complex engineering challenges and taking responsibility for the performance of critical facilities?
At STACK Infrastructure, we build and operate Data Centres that support some of the world's leading technology companies.
As our operations in Italy continue to grow, we're looking forCritical Operations Managers to lead our technical teams and help maintain the high standards of safety, reliability and service our customers depend on.In this role, you'll lead Critical Operations Technicians (COTs) and Critical Operations Engineers (COEs) supporting facilities that operate around the clock.
Combining your technical background with strong people leadership, you'll oversee critical engineering systems, manage operational performance and help your team develop.
You'll work closely with engineering colleagues, customers and suppliers in an environment where technical expertise, teamwork and sound decision-making matter.
The COM role does not involve rotating shifts, although the teams you lead provide 24/7 operational coverage.
Key Responsibilities
Lead critical operations activitiesfor the Data Center, ensuringsafe and continuous operationsandhigh-quality service delivery
Lead and manage the Critical Operations team
Monitor site operationsthroughBMS and PMS platforms
Manage routine activitiesonelectrical and mechanical equipment
Ensuretimely and effective responsestocustomer and user needs




Ensure allscheduled maintenance activitiesare completed on time
Manage critical situationsandextraordinary operational activities
Plan and manage technical tasks and equipment
Applymaintenance processesandoperational methods
Verify compliance withsafety standardsand the correct use ofPPE
Manage relationships with customers and suppliers
Attendperiodic meetingswith customers
Prepare and maintainoperational documentation, includingRCA, SOP, MOP, EOP, and reports
Managecustomer casesthroughNetSuiteand activities throughModius
Support the development of thetechnical and interpersonal skillsof team members
Required Skills and Background
At least5 years of experienceinmaintenance activitieswithin anindustrial environment; experience incritical environmentsis an advantage
Good knowledge ofcritical infrastructure maintenance and repair activities
High school diplomaorUniversity degree in Electrical or Mechanical Engineering
Strong knowledge ofsafety regulationsand the correct use ofPPE
Customer-oriented mindsetandservice approach
Strongcommunication, interpersonal, and team management skills
Gooddigital skillsand familiarity withMicrosoft Office applications (Word, Excel, PowerPoint)
Knowledge ofNetSuiteandModiusis considered an advantage




Fluent inItalianand good command of written and spokenEnglish
What We Offer
Salary Range (Gross Annual Salary - RAL): €** - €** + performance premio
Contract type:ItalianCCNL Commerce (Commercio - Terziario, Distribuzione e Servizi)
Meal vouchersandcorporate welfare program
Health insuranceand access to thecomplementary pension fund, in accordance with the collective agreement
Work on critical digital infrastructure,supporting the development and operation of some of Europe's most advanced data centre environments
Build your future with STACK, gaining exposure tolarge-scale projectsand clearopportunities for professional growthacross a fast-growing European platform
The compensation range shown reflects the expected salary range for this position.
Final compensation will be determined fairly and transparently within this range, based on the candidate's professional experience, skills and qualifications.
About STACK Infrastructure
STACK is a proven, trusted partner for the world's most innovative companies, designing, developing and operating sustainable global digital infrastructure.
Backed by an unmatched record of reliable delivery and development expertise, STACK brings speed, scale, certainty and responsibility to the demands of a rapidly evolving digital infrastructure landscape.
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At STACK we are committed to fostering a culture of diversity, equity, and inclusion, and we process all applications in full compliance with GDPR, ensuring a fair and transparent recruitment process for every candidate.
For more information about STACK, please visit: __.
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📌 Critical Operations Manager (Italia)
🏢 STACK Infrastructure APAC
📍 Italia