Overview In this role, you will design and optimize automated customer journeys to engage and retain a fast-growing customer base. You'll work with cross-functional teams to improve engagement, conversion and retention across 6 million users, starting hands-on and evolving into strategy. You'll balance campaign execution with lifecycle optimization, data-driven decisions, and AI-driven enhancements. Retribuzione / Benefits

Health insurance for you and family

Relocation support

Professional development programs

Unlimited PTO

Hybrid working policy and flexible hours

Build and run automated journeys across channels (email, in-app, push) with segmentation and personalization

Lead medium-complexity projects with Product Marketing, Product, Legal and Data

Continuously optimize processes, monitor competitors, and adopt CRM platform releases

Apply AI to improve campaign efficiency,



segmentation, and ideation

Bachelor's degree in Marketing or related field

Around 5 years of hands-on CRM campaign design and lifecycle program experience

Experience in fintech, banking, or insurance preferred; big retail or digital B2C apps also welcome

Solid expertise in CRM and marketing automation platforms; experience with similar tools counts

Strong analytical skills and data-driven decision making

Excellent stakeholder management and ability to translate requirements into solutions

Curiosity for AI and its daily applications

CRM and marketing automation platforms

Braze (plus similar tools)

A/B testing and experimental design

📌 Crm lead management support (Milano)
🏢 Satispay
📍 Milano