Beach Club | Restaurants | Guest Experience Sorrento & Amalfi Coast, Italy • MAYA BEACH EXPERIENCE • Part of GTO RESORTS ABOUT US Maya Beach Experience is a unique luxury lifestyle destination on the Sorrento & Amalfi Coast, featuring an exclusive beach club, restaurants and boutique hospitality in a spectacular private bay. We are looking for a dynamic, organized and guest-oriented Concierge & Reservations Assistant to join our team. The ideal candidate is passionate about hospitality, enjoys working with international guests and has excellent organizational and communication skills. KEY RESPONSIBILITIES Beach Club & Restaurant Reservations Manage direct bookings for Maya Beach Experience and Lido Parthenope. Handle guest enquiries via phone, email, Whats App and digital channels. Coordinate reservations with the operational teams. Manage bookings received from partner hotels across the Sorrento & Amalfi Coast. Coordinate guest pick-up and drop-off services. Communicate with hotel concierges, drivers and transfer providers. Concierge Services & Upselling Assist guests staying at Maya hotels with personalized concierge services. Arrange and promote private boat transfers, car transfers, excursions and exclusive experiences. Identify opportunities for upselling and additional guest services. Guest Experience & Customer Satisfaction Ensure guests enjoy a seamless and memorable experience. Assist guests throughout their visit and respond to special requests.
Proactively solve problems and coordinate with the different departments. Collect feedback and contribute to maintaining high service standards. IDEAL CANDIDATE Previous experience in hospitality, reservations, concierge or guest relations is preferred. Excellent communication and interpersonal skills. Strong organizational skills and problem-solving attitude. Positive, proactive and customer-focused personality. Good knowledge of the Sorrento & Amalfi Coast. Fluent in Italian and English. Comfortable using booking systems, email and digital communication tools. Availability to work weekends and during the summer season. JOIN MAYA We are looking for someone who genuinely enjoys taking care of people, pays attention to details and believes that great hospitality is about making every guest feel special. Be part of the Maya Experience. MAYA BEACH EXPERIENCE | Instagram:@mayabeachexperience Part of GTO RESORTS | | Instagram:@gtoresorts MAYA BEACH EXPERIENCE CONCIERGE & RESERVATIONS ASSISTANT BEACH CLUB | RESTAURANTS | GUEST EXPERIENCE Costiera Sorrentina-Amalfitana, Italia • Part of GTO Resorts LA POSIZIONE PRINCIPALI RESPONSABILITÀ 01 BEACH CLUB & RESTAURANT RESERVATIONS 02 HOTEL PARTNERS & TRANSFER LOGISTICS 03 HOTEL CONCIERGE & UPSELLING 04 CUSTOMER SATISFACTION & GUEST EXPERIENCE PROFILO IDEALE Esperienza in concierge, reservations, guest relations o luxury hospitality. OBIETTIVO DEL RUOLO MAYA BEACH EXPERIENCE |@mayabeachexperience Part of GTO RESORTS | |@gtoresorts
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