We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season **** of Jumeirah Capri Palace.
The main duties and responsibilities are: - Welcome guests and manage check-in/check-out processes accurately and efficiently.
- Respond promptly to guest inquiries and requests, ensuring personalized service.
- Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&, B) to fulfill guest needs.
- Handle special requests such as transportation, dining reservations, and amenities.
- Resolve minor guest complaints professionally and escalate complex issues when necessary.
- Promote hotel services and amenities, upselling where appropriate.
- Maintain accurate guest records and ensure compliance with service standards.
- Support VIP and repeat guest recognition programs.
- Uphold safety, security, and privacy protocols at all times vetrinabakeca
📌 Guest Services Executive (Napoli)
🏢 hosco_abroad
📍 Napoli
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