Compensation: EUR 30,000
- EUR 38,000 per yearCompany DescriptionGlovo is part of the Delivery Hero Group, the world's pioneering local delivery platform.
Our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in around 65 countries worldwide and are headquartered in Berlin, Germany.

Job Description
We are looking for an Operations Analyst to join our team in Milan.
In this role you will be a key player in optimizing our operations, directly influencing user experience (UX) and profitability in a portfolio of cities.
You will work closely with the Operations Manager and other vertical peers to drive growth and efficiency.
ResponsibilitiesDrive KPI performance: responsible for key UX and profitability KPIs for a portfolio of cities, conducting in-depth analysis to identify improvement opportunities and developing strategies.
Strategic analysis and reporting: perform rigorous analysis to improve KPIs and create high?quality reports and dashboards to provide clear visibility on performance.
Process improvement: provide constant feedback and innovative process improvement ideas to the Operations Manager, ensuring a scalable and efficient operation.
Courier engagement: ensure high engagement and satisfaction of couriers by optimizing support processes and being a crucial point of contact for day?to?day needs.
Cross?functional collaboration: act as a point of contact for other vertical peers, such as Commercial and Quality Control Account Managers,



ensuring seamless communication and alignment.
QualificationsStrong academic background in a quantitative field such as engineering, economics, mathematics, or statistics.
At least one year of experience in a demanding environment like operations, technology, consulting, or investment banking.
Advanced Excel skills and strong data interpretation abilities.
Proactive mindset: autonomous, full of initiative, and willing to get hands?on and "get your hands dirty" in the field to support couriers.
Excellent communication with a problem?solving attitude and an empathetic, inclusive, and curious nature.
Positive energy and genuine enjoyment of work, even on challenging days.
Professional proficiency in both English and Italian.
Diversity & InclusionWe are committed to providing equal opportunities to talent from all backgrounds.
We value diversity in gender, ethnicity, abilities, age, sexual orientation, and other characteristics.
All applicants are encouraged to bring their authentic selves to work.
BenefitsEquity plan allowing you to own a piece of the company.
Private health insurance.
Monthly Glovo credit.
Discounts on transportation, food, and other services.
Flexible working schedule with up to two days of work from home per week and up to three weeks away per year.
Enhanced parental leave and office?based nursery.
Online therapy and wellbeing benefits.
Feel free to note your pronouns in your application.
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📌 Analyst Supply Operations Italy (Milano)
🏢 Glovo
📍 Milano