Department 13549 Enterprise Revenue Cycle - Floyd Medical Center GA Arrival Guest Services Status Tempo parziale Benefits Eligible No Hou rs Per Week 12 Schedule Details/Additional Information Varies Pay Range $20.80 - $31.20 Major Responsibilities Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities.

Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Knows insurance basics and recognizes commercial and government plans.

Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN).

May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests,



and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service.

Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. Monitors and works assigned electronic health record work queues, following the department's approved process.

Licensure, Registration, and/or Certification Required None Education Required High School Graduate.

Experience Required None Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.

Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. Strong understanding and comfort level with computer systems.

Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.

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