Are you passionate about helping people and delivering outstanding service?
Join our & Jet2Holidays team at Fiumicino as a Customer Service Agent.Non aspetti a candidarsi dopo aver letto questa descrizione: per questa possibilità è previsto un elevato volume di candidature.What We Offer26,** € annually (pro-rated)Full time seasonal contract39 days holiday (pro-rated)Free uniform, paid training, life assurance & retail discountsDiscounts on & Jet2Holidays flightsRecommend a Friend bonusWhat We're Looking ForAbility to work as a teamPrevious experience in a customer service role ideally in a fast?paced environmentFluent in local language & intermediate/fluent EnglishHave a flexible and positive approachCapability to remain calm and effective during high?pressure situations, such as flight cancellations or service disruptionsAs we employ on local contracts, you will already hold full right to work documents for ItalyWhat will you do in the role?




Create Memories – Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.Be Present – Greet our arriving customers at the start of their holiday, supervising our third?party partner in delivering a friendly and efficient check?in and onboarding service, offering helpful advice on the sales desk.Take Responsibility – Ensuring 's policies and procedures are implemented and adhered to.
Ensuring quality standards are met and safe practices are always carried out.
Responsible for safety reporting using the company system (The Hub).
Work as One Team – Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third?party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience.
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Apply today
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📌 Customer Service Agent (Lazio)
🏢 Jet2holidays
📍 Lazio