We are supporting a leading global luxury brand in the search for a CRM & Client Data Specialist to join its international Marketing Operations / User Experience team. This is a hybrid CRM and Digital Transformation role, combining Salesforce expertise, project deployment and strong stakeholder management across global markets.
Key responsibilities
* Support the global rollout and adoption of the CRM platform across regions and local markets.
* Act as a key point of contact for regional and local teams, providing hands‑on support throughout deployment and platform stabilization.
* Collect feedback and business needs from different markets and translate them into clear, actionable requirements for central and technical teams.
* Support Salesforce releases, including testing and validation of new features and fixes.
* Identify platform issues, operational risks and opportunities for continuous improvement.
* Support local teams during key international events, helping ensure effective platform usage and client data collection.
* Develop and share best practices, ensuring learnings from different markets are incorporated into future releases.
* Work closely with cross‑functional and technical stakeholders to support the ongoing evolution of the CRM platform. The ideal profile:
* 3+ years of experience in CRM management or a closely related CRM project environment.
* Good knowledge of Salesforce and CRM platforms (no coding skills required).
* Experience in CRM rollout, platform adoption, business requirements, testing or continuous improvement would be highly valuable.
* Strong analytical and problem‑solving skills, with a hands‑on approach.
* Excellent communication and stakeholder management skills, including interaction with business and technical teams.
* Full professional fluency in English.
* Willingness to travel extensively internationally.
* Availability to work on-site in Maranello. The role would suit someone looking for a highly international and cross‑functional CRM position, combining Salesforce, market interaction, platform deployment and continuous improvement, with significant exposure to both business and technical stakeholders. #J-18808-Ljbffr
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