Role Summary:

As Genesis Sales Operations Analyst, you will support Genesis sales performance and deliver an exceptional customer journey through efficient vehicle ordering, allocation, stock management and delivery processes. Acting as a key interface between retailers, headquarters, logistics partners and internal stakeholders, you will help drive operational excellence, retailer performance and business growth.

We want you to:

- Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries

- Monitor sales performance against targets and identify trends, opportunities and risks

- Support sales forecasting and budget planning activities through accurate data analysis

- Develop ad hoc analyses to support management decision-making and business reviews

- Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution

- Monitor order bank, production status, inbound pipeline and vehicle availability

- Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand

- Support stock management strategies aimed at maximizing conversion opportunities

- Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process

- Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning





- Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction

- Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams

- Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements

About you:

- Bachelor's degree in Business Administration, Economics, Engineering or a related discipline

- 3-5 years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function

- Automotive industry experience is strongly preferred; premium automotive experience is a plus

- Fluent Italian and English, both written and spoken

- Advanced proficiency in Microsoft Excel and reporting tools

- Strong analytical mindset, customer focus and stakeholder management skills

What we offer

- The opportunity to join a premium automotive brand in a dynamic and international environment

- Continuous training and professional development opportunities

- Competitive salary and benefits package, with a RAL starting from €34.000, depending on experience

- Flexible working hours and hybrid working policy

- Car lease mobility program
- Daily meal vouchers (buoni pasto)

- Health insurance coverage

- Corporate wellness program

📌 Genesis Sales Operations Analyst (Milano)
🏢 Hyundai Motor Europe
📍 Milano