Casa Monti is hiring through Hosco in Rome.

Yourmaintasks: BeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment

Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance

Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests

Checkandfollowuponallreservations

Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers

Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers

ManageFrontOfficeschedules

ProvidetrainingforFrontOfficeteams

Givetoursoftheestablishmenttoprofessionalsandcustomers

Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance

EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized

Controlandmonitoraccountsreceivable

Developthehotel'sturnoverthroughupsellactions

Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices

Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction

ParticipateinandleadHeadofDepartmentmeetings





Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment

Skillsrequired: Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition

FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition

Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments

Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction

Professionalskills: Stressandprioritymanagement

Excellentreceptionandcustomerrelationsskills

Attentiontodetailandcustomersatisfaction

Speedandreliabilityofexecution

Anabilitytolistentocustomers

Strongteamspirit

FluencyinspokenandwrittenEnglishisessential

Asecondforeignlanguageisaplus

Requiredqualities: Organisedandrigorous

Initiativeandtheabilitytoputforwardproposals

Versatility,adaptabilityandavailabilitý

Involvementandcommitment

Discretionandhonestý

Positiveandpleasantattitude

Excellentpresentation

Please see the full vacancy for the benefits offered by Casa Monti.

📌 Front Office Manager (Roma)
🏢 Hospitaliti
📍 Roma