ABOUT THE ROLE

The Front Office Manager is responsible for leading and overseeing all Front Office operations, ensuring the delivery of exceptional, personalized, and seamless guest experiences in line with the JK Place philosophy and service standards. As a key leader within the hotel, the Front Office Manager inspires, develops, and supports the Front Office team while maintaining the highest levels of guest satisfaction, operational excellence, and team engagement.

This role serves as a bridge between guests and operational departments, ensuring that every guest journey reflects the elegance, warmth, discretion, and attention to detail that define JK Place.

KEY RESPONSIBILITIES

- Lead, motivate, and develop the Front Office team, fostering a culture of excellence, accountability, teamwork, and genuine hospitality.
- Oversee all Front Office operations, including reception, guest relations, concierge coordination, arrivals, departures, and daily administrative activities.
- Ensure the seamless execution of check-in and check-out procedures in accordance with JK Place standards and luxury hospitality best practices.
- Monitor daily arrivals, departures, VIP guests, repeat guests, special occasions, and guest preferences to ensure personalized service delivery.
- Coordinate with the Reservations Department to review booking information, guest profiles, preferences, and special requests, ensuring all details are communicated and actioned before arrival.
- Supervise the management of concierge requests, including transfers, restaurant reservations, private tours, yacht charters, and bespoke guest experiences.




- Actively engage with guests throughout their stay, anticipating needs, resolving concerns, and ensuring exceptional guest satisfaction.
- Handle guest feedback, complaints, and service recovery situations professionally, discreetly, and proactively, ensuring timely and effective resolutions.
- Promote and cultivate a culture of personalization by maintaining and enriching guest profiles, preferences, and historical records for future stays.
- Collaborate closely with Housekeeping, Food & Beverage, Reservations, Maintenance, and other departments to ensure seamless communication and operational efficiency.
- Monitor Front Office performance indicators, guest satisfaction scores, service standards, and operational procedures, implementing improvements when necessary.
- Prepare staff schedules, manage labor costs, and ensure adequate staffing levels to meet operational requirements.
- Conduct regular training, coaching, and performance evaluations to support employee development and maintain service excellence.
- Ensure accurate management of cashiering procedures, billing, payments, financial controls, and daily reports.
- Maintain compliance with company policies, health and safety regulations, privacy standards, and local legal requirements.
- Contribute to revenue optimization opportunities through effective room allocation, upselling initiatives, guest engagement, and interdepartmental collaboration.
- Act as a role model and ambassador of the JK Place culture, consistently demonstrating professionalism, integrity, respect, and a commitment to excellence.

📌 Front office manager (Isola di Capri)
🏢 J.K. Place Capri
📍 Isola di Capri