pThe WW Client Development Director is responsible for defining and leading the WW Client Development strategy, with the ambition to accelerate client acquisition, engagement, retention and loyalty, while maximizing the long-term value of the client base. /ppThe role translates the Maison vision into a clear strategy, ensuring strong alignment across Client Development, CRM, Clienteling and Private Clients. /ph3Job responsibilities /h3ulliDefine and lead the worldwide CRM strategy and roadmap, ensuring alignment with FENDI’s business, retail, marketing and omnichannel priorities. /liliOwn the strategy for one-to-many client communications, defining the framework for targeted and personalized CRM campaigns across key client segments, markets and moments of the client lifecycle. /liliDefine global segmentation and targeting strategies, leveraging behavioral, transactional and qualitative client data to increase the relevance and effectiveness of client communications. /liliOversee the CRM campaign framework and calendar, ensuring the right balance between global priorities, local market needs and client relevance. /liliDrive the evolution of client engagement through CRM campaigns, events, community development, personalization and innovative client experiences. /liliEnsure a consistent and elevated FENDI client experience across physical and digital touchpoints. /li /ulpClient Development Strategy Business Growth /pulliDefine and lead the Client Development strategy in alignment with Maison’s business strategy. /liliEstablish clear priorities, frameworks and KPIs across client acquisition, engagement, retention, loyalty and VIC development. /liliLeverage client data, CRM analytics and market insights to identify growth opportunities and translate them into actionable business strategies.



/liliMonitor and challenge Client Development performance across, ensuring measurable business impact and ROI. /li /ulpPrivate Client VIC Development /pulliDefine and lead the strategy for the recruitment, development and retention of high-end clients and VICs. /liliBuild a strong VIC culture across the retail network and ensure alignment between Private Clients Relations, Client Development and Retail. /liliOversee key VIC initiatives and experiences, leveraging FENDI’s Roman heritage, culture and identity to create a distinctive client experience. /li /ulpLeadership Retail Partnership /pulliLead, develop and empower the Client Development team, with direct responsibility for the CRM team and a Private Clients Relations Managers /liliDrive Client Development capabilities and best-practice sharing across the retail network. /liliBuild strong partnerships with Retail, Omnichannel, Digital, Marketing, and Client Services teams to ensure a holistic and seamless client strategy. /li /ulh3Profile /h3ulli10+ years’ experience in CRM, Client Development, Retail, or a related function, ideally within luxury. /liliStrong and proven CRM expertise, including CRM strategy, segmentation, lifecycle management, client communications and campaign management. Strong commercial and strategic mindset, with the ability to translate data and insights into business growth. /liliStrong experience in Client Development, clienteling and/or VIC development,



with the ability to operate across different levels of the client pyramid. /liliProven leadership and stakeholder management skills in a complex international environment. /liliExcellent analytical, communication and influencing skills. /liliEntrepreneurial, proactive and results-oriented mindset. /liliInternational experience and ability to work across geographies and culture. /liliPassion for luxury, fashion, culture and evolving client behaviors. /liliFluent in English; additional languages are a plus. /liliWillingness to travel regularly across all the Regions. /li /ulh3Additional information /h3pLVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent /ppThe FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.br aria-hidden="true"/Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.br aria-hidden="true"/In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.br aria-hidden="true"/ /p #J-18808-Ljbffr

📌 WW CLIENT DEVELOPMENT DIRECTOR (Roma)
🏢 Lvmh Group
📍 Roma