pIn this role you lead Kuwait Operations, overseeing facilities, personnel and service delivery to meet cost, quality and service targets. You will drive performance improvements, budget adherence and customer satisfaction while ensuring security and compliance. You collaborate with regional teams to implement country projects and expand the road-haul network. The role combines operations leadership, project coordination and a strong focus on security and ISO/TAPA standards. This is an opportunity to shape a high-impact, international operations function. /pulliDirectly manage country operations cost and service performance against standards /liliMaintain gateway status and security compliance (TAPA) /liliOversee facilities maintenance and optimal site locations /liliEnsure ISO 9001, ISO 14001, ISO 18001 compliance and drive continuous improvement /liliPlan new facility locations and customer touchpoints /liliControl costs and achieve cost targets with Business Units /liliEnsure pickup, delivery and shipment processing meet performance standards /liliImplement regional and country projects and realize business benefits /liliLead and train the Operations team to meet targets and manage performance /liliCoordinate with Regional Hub, Transportation,



Sales and third-party contractors to grow road haulage network /liliMonitor transit times and take action to meet targets /liliManage fleet and ensure vehicle availability at optimal cost /liliOversee construction/renovation of facilities to meet forecasted volumes /liliDevelop country quality strategy aligned with ISO standards /liliMeasure service performance using Service Quality Index /liliDevelop and manage nationwide security program /liliDegree level education preferred /lili6-8 years in Operations with 5+ years leading large teams /liliStrong understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO processes and TAPA /liliExcellent written, verbal and presentation skills /liliProficient PC skills, especially MS Office /liliPassion for customer delight and high-performance leadership /liliAbility to build and lead teams and drive high-performance culture /liliResilience, stress tolerance and problem-solving capabilities /liliGood planning and organizing skills /lilileadership /lilicommunication /liliService Theory /liliOperations Management /liliTHP/TSP/GSOP /li /ul #J-18808-Ljbffr

📌 Director - Operations (Kwt) (Lecce)
🏢 DHL Asia Pacific Shared Services
📍 Lecce