Key Responsibilities:

- Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services

- Coordinate and process offline requests in a timely and efficient manner

- Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution

- Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests

- Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions

- Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders

- Operate multiple online systems simultaneously while delivering high-quality service





- Take full responsibility for resolving operational and administrative cases from A to Z

Job Qualifications:

- Service oriented persona with high communication skills, fluent in English and Italian

- Independent, self-motivated, patience, and goal-oriented work style, solving problems

- Can control and lead multiple tasks, activating all resources to efficiency solve cases

- Experience working B2B with travel agents/ business professional is a big plus!

- Ability to adapt quickly to new technologies, products/system, and company procedures

📌 Customer Support, Italian Speaking (RIMINY based, Italy) (Rimini)
🏢 TBO.COM
📍 Rimini