h3Customer Care Executive (f/m/d) MEININGER Headquarters Milan Full-time /h3pAre you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels. MEININGER Hotels. Redefining hybrid hospitality. We run more than 38 hotels in Europe’s best cities—and counting /ph3YOUR TASKS /h3ulliDeliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media /liliProvide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries /liliHandle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact /liliIdentify opportunities to maximise sales through up-selling and tailored recommendations for guests /liliMaintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions /liliWork with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery /liliMonitor recurring enquiries and provide feedback to management to support continuous improvement /liliSupport administrative tasks, reporting, and other ad-hoc activities when required /li /ulh3YOUR PROFILE /h3ulliFirst experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory /liliPassion for delivering excellent customer service and creating positive guest experiences /liliStrong communication skills, both written and verbal /liliComfortable working in a multi-channel contact environment (phone, email, chat, social media) /liliAbility to stay calm, solution-oriented,



and professional in challenging situations /liliStrong organisational skills with high attention to detail and accuracy /liliA proactive team player who enjoys collaborating and sharing knowledge /liliFlexible and adaptable in a fast-paced environment /liliFluent in English and German (B1 level) are mandatory; additional languages are a plus /liliWillingness to work in rotating shifts covering department opening hours /li /ulh3WHAT MEININGER OFFERS /h3ulliFair compensation package and tax-free surcharges /liliCompany Pension Scheme /liliExtra vacation days for every year with MEININGER (up to 5 days extra) /lili2 extra paid leave days for you to make this world a better place (Corporate Volunteering VTO Program) /liliMEININGER Staff Nights Program discounts for friends and family /liliEmployee events and team activities: M-Days, winter party, team building events, company jubilees /liliGrowth and development opportunities as part of an internationally expanding organization /liliA diverse, open working environment /liliOpen Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families /liliHybrid work, at least 2 days at the office Milan /li /ulpWe welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity. /ppRemote Type: Hybrid /ppMEININGER is an international budget hotel with hostel-like facilities. MEININGER hotels have a simple formula: provide superb modern accommodation at an affordable price so all types of travelers can explore Europe’s most vibrant cities. The central location, high quality furnishings and fair prices appeal to people of all ages and backgrounds. There are plenty of good reasons to join MEININGER Team

We offer
a professional, diverse and challenging working environment that values independence and autonomy. We appreciate colleagues who share our passion for hospitality, think outside the box and are committed to MEININGER success /p #J-18808-Ljbffr

📌 Customer Care Executive (Italia)
🏢 Meininger Shared Services Italy
📍 Italia