pNoi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. /p pQuesta Posizione Risponde a /p pbHead of Product Portfolio Management, Automation Electrification, Energy Industries /b /p pABB's Energy Industries Automation Electrification (AE) product portfolio operates in technically complex, relationship-intensive markets where the ability to translate product capability into customer value is a decisive competitive advantage. The Product Enablement Support Manager exists to build, lead, and continuously improve the global function that makes that translation possible from first technical conversation to long-term adoption and loyalty. /p pThis role owns the full arc of post-definition product success: equipping local division teams to thrive, enabling customers to adopt and extract value, sustaining quality through expert support, and feeding field intelligence back into the portfolio. Reporting to the Head of Product Engineering Enablement and operating as a senior leader within the AE organization, the position is accountable for a global team of professionals, follow-the-sun operations, and commercial impact tied to approximately $500M in annual order intake. /p pThe role operates at the intersection of Product Management, Product Marketing, Technical Product Management, Product Training, Engineering, Sales, and Customer Support acting as the connective element that transforms strategy into market results and customer feedback into portfolio improvement.



/p pbGlobal Opportunity – Open to Candidates Worldwide /b
* /p pWhile this job posting may display only a limited number of locations, we welcome applications from qualified candidates globally. If you believe your skills and experience match this role, we encourage you to apply regardless of your current location. /p pThis position does not require relocation. The successful candidate will be employed and hosted through their current ABB location or the nearest suitable ABB office. /p h3Main Responsibilities /h3 ul liManage and develop the global Product Enablement Support organization across product sales support, enablement, knowledge management, AI-assisted engagement, and Level 3 product support. /li liDefine the operating model, performance standards, and regional coverage to deliver effective, scalable global services. /li liStrengthen technical sales readiness through strategic opportunity support, proof-of-concepts, product launches, and customer and partner enablement. /li liImprove customer adoption and satisfaction through effective escalation management, root cause analysis, support readiness, and structured product feedback. /li liDevelop the knowledge strategy, expanding self-service, knowledge reuse, and AI-assisted inquiry management to improve service quality and efficiency. /li liCollaborate with Product Management, Product Marketing, Technical Product Management, Product Training, Engineering,



and Sales to align priorities and translate field insights into improvements. /li liEstablish and monitor performance measures covering enablement effectiveness, adoption, product quality, knowledge utilization, and customer satisfaction /li liOwn workforce planning, budget management, employee development, and continuous improvement, including follow-the-sun operations. /li /ul h3Qualifications /h3 ul liAt least 15 years of experience in industrial automation, industrial software, SCADA, process control, digital solutions, energy industries, or a related technology environment. /li liAt least seven years of leadership experience in product enablement, product support, technical sales, product management, product marketing, customer success, or related discipline. /li liDemonstrated ability to lead global customer-facing technical organizations and cross-functional teams in a matrix environment. /li liDeep understanding of product lifecycle management, commercialization, customer adoption, technical support operations, and knowledge management. /li liExperience implementing digital enablement platforms, AI-assisted support, knowledge management processes, or operational transformation initiatives. /li liDemonstrated ability to balance commercial growth, customer outcomes, product quality, operational performance, and people development. /li liSkilled in communication, stakeholder engagement, and cross-functional collaboration, with an emphasis on continuous improvement. /li liFluent English, broad cultural awareness, and demonstrated ability to lead across regions and cultures. /li liThis opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation m

📌 Product Enablement (Calabria)
🏢 ABB
📍 Calabria