The Street Milano Duomo is a new 4-star boutique hotel just 100 meters from Piazza Duomo in Milan. Currently it is among top-10 hotels on TripAdvisor among 500 hotels in Milan. The hotel belongs to a real estate holding group and is the first 4-star hotel opened in December 2019. The group operates many other residential properties in Italy and abroad.

Guest Relations Agent

We are looking for a bright individual who will share our passion for warm-hearted hospitality, have a professional and precise attitude, can provide excellent guest experience and who is willing to work well in team and individually, learning and professionally growing along the way.

Duties and Responsibilities:

- Offer suggestions during before and during the stay of the Guests about what to see in Milan, provide extensive restaurant and activity recommendations and assist guests in arranging transportation and guided tours, help to buy museum and train tickets
- Help to increase the hotel rating on Booking.com, Expedia and TripAdvisor
- Contact all Guests before their arrival by whatsapp, email or phone in order to organize their stay in Milan and the hotel in the best way
- Dealing with enquiries both over the phone, whatsapp, face to face and via email
- Greet and accompany all Guests to their rooms & suites after the check-in
- Provide assistance in revenue management and update room availability and rates through channel manager
- Reply to online reviews on various websites
- Manage all reservations by inserting them in the computer system (Protel) and send offers to new reservations requests




- Monitor guest feedback and the quality of service during and after Guest's stay in a consistent way following hotel guidelines
- Coordinate all VIP amenities and gifts with Front Office Manager
- Provide quality service to the Guests by responding to all requests as soon as possible during check-in, check-out and throughout the Guest's experience
- Coordinate housekeeping staff during the morning shift together with the housekeeping manager
- Provide assistance in basic accounting to Front Office Manager
- Anticipate guests needs following our hotel guidelines in order to guarantee an exceptional and unique guest experience in line with the hotel guideline standards and do not wait until the Guest asks something - our goal is to anticipate the needs of our Guests and to exceed their expectations
- Stay updated regarding all regulations regarding hotel policies and covid-19 regulations
- Occasionally prepare drinks during the check-in as a welcome drink (coffee, soft drinks, a glass of prosecco, etc)
- Perform any other reasonable duties as required by the Front Office Manager

Requirements:

Mandatory

- Proficiency in English, Italian and in one additional language such as Spanish, or Portuguese, French, German, or Arabic
- Good computer skills and ability in multitasking & time-management
- Excellent guest service attitude




- Charming and outgoing personality with excellent manners and communication skills
- Teamwork skills and attitude
- Willing to work on a flexibility schedule (morning and afternoon shift), weekends and holidays.

Desiderable

- Good knowledge of restaurants, bars, theatres, events and attractions in Milan (training provided)
- Excellent knowledge of transportation options and airports in Milan (training provided)
- Additional foreing language knowledge is a vantaggi(training provided)

What we offer:

- Very versatile and multitasking experience that allows to learn how all departments in the hotel work.
- Great hands on experience. The small size of the hotel (11 rooms & suites, rooftoop terrace, private gym, 24/24 hour reception) requires extensive comunication with all guests continiously
- Morning and afternoon shift work (7-15, 14:30-22:30)
- 2 - 4 night shift per month (22:15 - 7:15)
- Initial contract for 3 or 6 months with a possibility to extend it
- Possibility of career growth and constant learning
- Gross salary of approximately 1500 eur NET per month (non including 13th and 14th salary, paid holidays, TFR and ROL)
- Free gym access
- Free drinks during the shift

Retribuzione: €1.300,00 - €1.500,00 al mese

Benefit:

- Bevande gratis
- Buoni pasto
- Snack gratis

Domande di preselezione:

- Abita a Milano?
- Perchè vorrebbe candidarsi per questa posizione?
- A partire da quando è disponibile?

Lingua:

- (una lingua a scelta) spagnolo - francese fluente (Obbligatorio)
- Inglese (Obbligatorio)
- Italiano (Obbligatorio)

Sede di lavoro: In presenza

📌 Guest Relations Agent (full-time) (Milano)
🏢 The Street Milano Duomo | a Design Boutique Hotel ****
📍 Milano