We’re looking for fluent Italian speakers with a passion for customer service and technical support to join our Customer Care team in November & December in Lisbon.
You’ll be the voice of the brand across different channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll Do Respond to customer queries through phone, email & chat online.
Provide clear, accurate information and effective solutions.
Manage complaints professionally and **escalate** complex cases when needed.
Communicate with empathy while maintaining a professional, customer-first approach.
Follow established quality standards and company procedures.
Meet individual productivity and performance targets.
What You Bring Fluent Italian , both written and spoken.
Intermediate English (B1/B2) .
Typing speed of 20+ words per minute .
Strong communication, problem-solving, and interpersonal skills.
A genuine customer-focused mindset.
Ability to work efficiently in a fast-paced digital environment.
Contract & Working Conditions 12-month initial contract , with the possibility of renewal.
Full-time:



40 hours per week .
8-hour shifts on a rotating schedule .
Flight ticket reimbursement according to company policy.
Comprehensive health insurance.
Free Portuguese language classes.
Salary & Benefits Without Company Accommodation
Base Salary: €1366.17/month
Performance Bonus: Details shared during the recruitment process with the company.
With Company Accommodation
Base Salary: €1040.68/month
Performance Bonus: Details shared during the recruitment process with the company.
Why Join? Work in a truly international and multicultural environment .
Receive full on-boarding and professional training.
Access career development and progression opportunities .
Agevolazioni from relocation assistance and support with your move.
Enjoy a stable 12-month contract with the possibility of renewal.
Learn Portuguese for free and make the most of your experience abroad.
Ready for Your Next Adventure? If you’re fluent in Italian , enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.

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📌 Italian Customer Care Advisor Lisbon with Relocation Support and Accommodation (Modena)
🏢 Cross Border Talents
📍 Modena