ph3Customer Service Account Support /h3 pbLocation: Rome, Italy /b /p h3About Inside Out Italy /h3 pbInside Out Italy /bis a fast-growing tourism company specialising in high-quality tours and authentic travel experiences across Italy's most iconic destinations.
/p pOur mission is to transform every visit into a memorable experience by combiningbexceptional service, operational excellence, and authentic human connections /b.
/p pEvery day, thousands of travellers from all over the world choose Inside Out Italy to discover Rome and Italy.
Behind every successful experience is a highly coordinated team working across Customer Service, Operations, Ticketing, Sales and Tour Delivery.
/p pWe are building a team of talented, motivated professionals who share our commitment tobquality, accountability and continuous improvement /b.
/p pCUSTOMER SERVICE ACCOUNT SUPPORT – ESSENTIAL REQUIREMENTbMANDATORY TOURISM CUSTOMER SERVICE EXPERIENCE /b /p pA minimum of 1 year of proven professional experience in Customer Service within the tourism industry is an ESSENTIAL and NON-NEGOTIABLE requirement for this position.
/p pPrevious experience within abTour Operator is strongly preferred /b.
/p pThe successful candidate must already have a solid understanding of the tourism industry and experience dealing withbcustomers, bookings, travel-related requests, operational issues and business partners /b.
/p pThis isbnot an entry-level Customer Service position /b.
We are specifically looking for a professional who can bring existing experience and knowledge of the tourism sector into the role from day one.
/p pbApplications from candidates without at least 1 year of relevant Customer Service experience within the tourism industry will not be considered.




/b /p h3The Role /h3 pAs abCustomer Service Account Support /b, you will play a key role in ensuring the smooth management of customer and business partner requests throughout the entire guest journey — from the initial booking to the completion of the experience.
/p pYou will work closely withbCustomer Service, Operations, Ticketing, Sales and Tour Delivery /b, acting as an important point of contact between our customers, international partners and internal teams.
/p pThis is a role for someone who isborganised, proactive, solution-oriented and highly attentive to detail /b, with the ability to remain professional and effective in a fast-paced environment with high operational volumes.
/p pThe ideal candidate understands that Customer Service is not simply about answering requests — it is aboutbtaking ownership, solving problems and creating confidence at every stage of the customer journey.
/b /p h3Key Responsibilities /h3 ul liManage customer and partner enquiries viabemail, phone and chat /b.
/li liProvide accurate, timely and professional information regarding bookings, itineraries, meeting points, tickets, amendments and cancellations.
/li liTake ownership of customer requests from initial contact through to resolution.
/li liEnsure every interaction reflects Inside Out Italy's service standards and customer-first approach.




/li /ul h3Booking Reservation Management /h3 ul liSupport the management and modification of customer bookings and reservations.
/li liVerify availability, tickets, booking details and required documentation.
/li liCoordinate with the Ticketing team to ensure bookings are accurately processed and delivered.
/li liIdentify potential booking issues proactively and take appropriate action before they impact the customer experience.
/li /ul h3B2B Account Support /h3 ul liProvide operational support tobOTAs, travel agencies, Tour Operators and other business partners /b.
/li liManage partner requests, amendments and operational issues in a timely and professional manner.
/li liMaintain proactive communication with key partners and contribute to maintaining strong, long-term business relationships.
/li liEscalate complex or sensitive matters to the relevant management teams when required.
/li /ul h3Operational Support /h3 ul liWork closely with the Operations team to identify and resolve real-time operational issues.
/li liSupport guides and operational staff in managing unexpected situations and tour-related challenges.
/li liCoordinate information between departments to ensure a smooth and efficient operational flow.
/li liAct quickly and effectively when urgent customer or operational matters arise.
h3Customer Experience Quality /h3 ul liMonitor customer feedback, complaints and online reviews.
/li liIdentify recurring issues, operational gaps and opportunities for improvement.
/li liShare relevant feedback and trends with management.
/li liContribute actively to initiatives designed to improve service quality, operational efficiency and overall customer satisfaction.
/li /ul h3Complaint Refund Management /h3 ul liHand

📌 Customer Service Account Support – Inside Out Italy (Lazio)
🏢 Inside Out Italy
📍 Lazio