For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.

Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.

What you will do:

- Front Desk Operations

- Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.

- Monitor the check-in/check-out process;
anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

- Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.

- Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.

- Reservation Operations

- Manage all incoming reservation requests via phone, email, and online platforms.

- Ensure accuracy in booking details and guest profiles.

- Handle special requests and resolve booking issues.

- Monitor booking trends and adjust availability and rates accordingly.

- Implement pricing strategies in coordination with the Operations Manager and the Owners.

- Guest Experience

- Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.





- Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction

- Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.

- Team Leadership:

- Supervise, Guide and Support all colleagues in the department with their duties.

- Encourage the sense of teamwork throughout the resort.

- Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.

- To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.

- Monitor the associates’ interaction with guests, ensuring prompt and courteous service;
resolve discrepancies with respective personnel.

- Evaluate colleague’s performance throughout the year

What we need:

- 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.

- Strong interpersonal and communication skills.

- Perfect standing.

- Excellent problem and conflict resolutions skills.

- Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.

- Ability to work in a flexible schedule.

- Excellent knowledge of English and Italian, both oral and written.

What we offer:

- Competitive salary.

- Full accommodation.

- Lavoro da remoto.

Location: Tuscany

📌 Front Office Manager (Milano)
🏢 Antal
📍 Milano