Field Service Engineer (Italia)

Field Service Engineer (Italia)

07 nov
|
Iba
|
Italia

07 nov

Iba

Italia

pAt IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound:b Protect, Enhance, and Save lives /b. /p pFor almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. /p pOur expertise spans four dynamic business lines: /p ul liProton Therapy – delivering next‑generation precision treatment /li liRadiopharmaceuticals – supporting oncology care with premium services and equipment /li liDosimetry – ensuring safety and quality in medical equipment /li liIndustrial Accelerators – advancing technology for medical and industrial use /li /ul pJoining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life‑changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning. /p h3Mission /h3 pThe Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting‑edge technology and make a difference on a global scale. /p h3Challenges we trust you with /h3 ul liResponsible for installing, maintaining, and repairing IBA systems at customers’ locations. /li liTrain the customers to use equipment properly and safely. /li liGenerate accurate reports with the appropriate level of detail.



/li liPropose system improvements and work with IBA’s global Research Development team (RD) to implement changes. /li liIn practice, this position is home‑based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions: IBA system installation/commissioning (requires a continuous presence on site for 4 weeks). Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite). Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks). /li liWhen working from home, your task will consist in three main activities: Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends. Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross‑functional teams, as needed. Updating and improving our knowledge database and procedures, as needed. /li /ul pTypical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time. /p h3What we value /h3 h3You have: /h3 ul liBachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience. /li liSolid knowledge and understanding of electronics.



/li liUnderstanding of High Vacuum and RF (Radio Frequency) systems. /li /ul h3And you also are: /h3 ul liDetail-oriented and highly accurate, with a strong sense of urgency around deadlines and a willingness to support team members in meeting shared targets. /li liA strong verbal and written communicator. /li liA collaborative team player who can also work independently and take initiative as a self‑starter. /li liProactive in anticipating the needs of the team and management, offering constructive feedback and practical solutions to identified issues. /li liCommitted to adhering to policies, compliance standards, principles, and company values. /li liEffective at managing time and consistently achieving performance goals. /li liResourceful in identifying and organizing the tools and support needed to accomplish tasks successfully. /li liDedicated to continuous professional development and expanding job knowledge and expertise. /li /ul h3Compensation and Benefits /h3 pbIBA offers a comprehensive benefits package /b that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family. /p pbApproximate Salary Range: /b $97,000 - $128,000 /p pbVariable Pay: /b Profit sharing, time-based compensation, “above beyond” award, referral rewards /p pbCore Benefits (100% employer-paid): /b /p ul liLife ADD Insurance (1x annual salary) /li liShort/Long-Term Disability (80% / 60% of pay) /li liMedical, Dental, Vision premium subsidies /li liHealth Savings Accounts / Health Reimbursement Accounts contributions /li liWellness incentives (up to $500/year) /li li401(k) match (up to 4%) /li li10 weeks full paid Parental Leave /li liPaid time off: 7 personal + 10 PTO days (first year) /li liTuition reimbursement development support /li liEmergency travel employee assistance /li /ul pbOptional Benefits: /bVoluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts. /p #J-18808-Ljbffr

📌 Field Service Engineer (Italia)
🏢 Iba
📍 Italia

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