ulliIncident Management, including Major Incident Management /liliRequest Fulfillment /li /ulpAt Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. /ppForged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence. /ph3The Role /h3pbCandidates must be authorized to work in the United States without current or future sponsorship. /b /ppThe ServiceNow ITSM Product Owner is responsible for the vision, roadmap, governance, and continual improvement of FF37's ServiceNow IT Service Management (ITSM) platform. This role serves as the business owner for ITSM capabilities and ensures ServiceNow supports operational excellence, service delivery, governance, and business objectives. /ppThe Product Owner partners with IT Operations, Infrastructure, Security, Application Owners, and business stakeholders to drive process maturity, platform adoption, automation, CMDB governance, and operational resilience. /ph3Work Location – Remote US Nationwide This position does not offer work sponsorship. /h3h3The Main Responsibilities /h3h3What We Look for in a Candidate /h3pForged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top-tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results. /ph3Work Location Remote /h3h3Main Requirements /h3h3ITSM Strategy Roadmap /h3ulliDefine and maintain the ServiceNow ITSM roadmap. /liliPrioritize platform enhancements and business requirements. /liliAssess ServiceNow capabilities beyond ITSM and CMDB and develop recommendations for future platform expansion aligned to business objectives. /liliDrive platform enhancements that improve service quality, user experience, automation, and operational efficiency. /li /ulh3Service Management Process Ownership: Serve as the business owner for core ITSM processes including: /h3ulliIncident Management, including Major Incident Management /liliRequest Fulfillment /liliChange Enablement /liliProblem Management /liliKnowledge Management /liliService Catalog Management /liliConfiguration Management (CMDB)



/li /ulh3Responsibilities Include /h3ulliDefining process standards and governance. /liliDriving process standardization across technology teams. /liliIdentifying bottlenecks and opportunities for automation. /liliEnsuring alignment with ITIL best practices. /li /ulh3ServiceNow Governance and Platform Leadership /h3ulliManage the ServiceNow backlog and enhancement prioritization process. /liliFacilitate governance and stakeholder review meetings. /liliPartner with ServiceNow administrators, developers, and vendors. /liliEnsure platform capabilities align with business priorities and compliance requirements. /liliProvide leadership reporting on platform performance and value realization. /li /ulh3Business Continuity, Disaster Recovery Operational Resilience /h3ulliPartners with Business Continuity Disaster Recovery, Infrastructure, Security, and Application Owners to ensure ServiceNow supports FF37's resiliency and recovery objectives. /liliEstablish governance for service ownership, application ownership, and dependency management data required to support continuity planning and recovery activities. /liliDrive prioritization of CMDB, Service Mapping, Discovery, and service relationship initiatives that improve visibility into critical business services and technology dependencies. /liliEnsure Incident, Major Incident, Change Enablement, and Configuration Management processes incorporate continuity and recovery requirements. /liliSupport identification and documentation of critical business services, supporting applications, infrastructure dependencies, operational contacts, and recovery-related information within ServiceNow. /liliCollaborate with stakeholders to support continuity exercises, disaster recovery testing, audit readiness, and operational resilience initiatives. /li /ulh3Vendor Partner Oversight /h3ulliServe as the business owner for ServiceNow-related consulting and managed service engagements. /liliGather and prioritize business requirements from stakeholders. /liliCoordinate platform improvements across technology and business teams. /liliCommunicate roadmap progress, risks, and opportunities to leadership. /li /ulh3Required Qualifications /h3ulli5+ years of experience in IT Service Management, Product Ownership, IT Operations, or Service Delivery leadership.



/liliExperience managing ITSM processes and governance. /liliStrong understanding of ITIL principles and service management best practices. /liliExperience working with cross-functional stakeholders and senior leadership. /liliDemonstrated ability to communicate complex technical concepts to non-technical audiences. /li /ulh3Preferred Experience /h3ulliServiceNow Certified System Administrator (CSA) /liliITIL Foundation Certification /liliProduct Owner certification (CSPO, SAFe, or equivalent) /liliExperience with CMDB, Service Mapping, ITOM, or Asset Management. /liliExperience with Flexera software asset management. /li /ulh3Compensation /h3pThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. /ppForged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. /ph3Location Based Pay Ranges: /h3h3$106,480 - $140,000 /h3h3What To Expect Next /h3h3Background Screening /h3pIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. /ppForged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. /ph3Equal Employment Opportunities /h3pIt is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodation for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made. /pp© 2026 Forged Fiber 37 Services, LLC /p #J-18808-Ljbffr

📌 Lead Product Manager Remote (Italia)
🏢 Forged Fiber 37
📍 Italia