pAre you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We’re looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier performance and seamless service delivery across markets. /ppIn this key role, you'll be at the heart of our service operations, managing relationships, improving processes, and collaborating across teams to deliver outstanding customer experiences. /ppThis role can be based anywhere in Europe and offers a high degree of remote working flexibility. While the position is not tied to a specific office location, occasional travel within Europe is expected to support partner management, business meetings, and key projects. /ph3In This Role Your Main Accountabilities Will Be /h3ulliDesign and implement efficient processes for outsourced on-site services within our 3rd Party Network /liliMonitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs /liliBuild strong, trust-based relationships with service partners, handling daily requests and escalations /liliDrive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations /liliCollaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements /liliLead performance reviews and drive continuous improvement initiatives /liliCollaborate with internal teams (sales, logistics, operations) to align service delivery with market needs /liliOversee monthly invoicing and reporting activities /liliManage onboarding, integration,



and offboarding of service partners /liliSupport strategic projects and campaigns involving external partners /liliMaintain clear documentation and process standards across the network /li /ulh3Requirements /h3pTo make the above work, we are looking for a professional who has strong analytical mindset and data-driven decision-making skills. Other essential requirements: /pulliBachelor’s or Master’s degree in Business Administration or related field /lili3+ years of experience in service management, coordination, or project management /liliProven project management capabilities and ability to lead cross-functional initiatives /liliFluency in English local language. Other languages is a plus. /liliProficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a premio /liliExcellent communication and interpersonal skills /liliStrong coordination and multitasking abilities /liliProactive problem-solver with a hands‑on attitude /liliPassionate about delivering quality and driving continuous improvement /li /ulh3What's in it for you? /h3pWork with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful. /ph3About ABB E-Mobility /h3pABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong RD pipeline, our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - means we are actively enabling the future of E-Mobility, not just predicting it. /p #J-18808-Ljbffr

📌 3rd Party Service Manager (Italia)
🏢 ABB E-mobility
📍 Italia