pThe Customer Success Support plays a vital role in assisting the Customer Success and Sales teams in delivering an excellent customer experience.br/This position ensures smooth operational processes, timely resolution of customer inquiries, and accurate management of administrative activities.br/The role contributes directly to customer satisfaction, retention, and service efficiency by providing proactive and high-quality support across order management, customer service, and post-sales activities. /p pReporting to: Head of Sales Enablement - Key Account Management Operation /p h3Key responsibilities: /h3 h3Customer Service and Operational Support: /h3 ul liHandle customer inquiries, requests, and complaints through various channels (email, phone, digital platforms), ensuring timely and professional responses. /li liSupport the Customer Success Advisors and Account Managers in daily operations and follow-up activities. /li liMaintain accurate customer data and case information within internal systems. /li liOrder management, documentation, and coordination with internal departments (Sales, Logistics, Quality, Finance). /li /ul h3Process and Administrative Support: /h3 ul liPrepare reports, dashboards, and KPI summaries on customer service performance and activities, monitoring key indicators such as customer response and resolution times, data and order accuracy, customer satisfaction, service quality, and adherence to customer service processes. /li liContribute to process improvement by identifying recurring issues or inefficiencies, and supporting initiatives to enhance service quality and operational efficiency.



/li /ul h3Cross-Functional Collaboration: /h3 ul liCoordinate with internal teams (Sales, After Sales, Technical Support, Operations) to ensure seamless customer experience. /li liSupport implementation and usage of digital tools and customer service platforms. /li liParticipate in team meetings and training sessions to align on service quality standards and performance objectives. /li /ul h3Key and desired skills: /h3 ul liDiploma or Bachelor’s degree in Business Administration, Economics, Management Engineering, Foreign Languages, or a related field. /li liAdditional training or certification in Customer Service, or Office Management is an advantage. /li li1–3 years of experience in customer service, back office, or commercial support roles—preferably in the automotive, industrial, or technology sectors. /li liFamiliarity with ERP systems, preferably Oracle. /li liExperience handling customer inquiries and coordinating between departments. /li liStrong communication and organizational skills. /li liCustomer-oriented attitude with attention to detail and problem-solving ability. /li liProficiency in MS Office (Excel, Outlook, PowerPoint, Teams) /li liAbility to multitask and manage priorities in a fast-paced environment. /li liFluency in French and English (written and spoken); Italian and/or another European language is a plus. /li /ul h3Key stakeholders: /h3 ul liCustomers and Customer Success Advisors /li liOrder Management Logistics /li liFinance Credit Management /li liAfter Sales / Technical Support /li liSmart working fino a 10 gg al mese /li /ul #J-18808-Ljbffr

📌 Customer Success Support (Moncalieri)
🏢 Euro Car Parts
📍 Moncalieri