pThis position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Payment Operations Analyst based in Italy. This is an opportunity to help strengthen payment performance across a large-scale international digital marketplace. You will join a newly established Payment Operations team focused on building end-to-end visibility into the checkout and payment funnel. Working across more than 17 payment service providers, you will identify performance issues, investigate declines, and uncover opportunities to improve authorization rates and conversion. The role combines hands-on payment analysis, root-cause investigation, reporting, and cross-functional collaboration. You will work closely with Product, Engineering, Data Science, and Fraud teams to turn complex findings into actionable improvements. This is a remote, full-time position in a fast-moving international environment where initiative, experimentation, and independent problem-solving are highly valued. /p h3Accountabilities /h3 ul liTake ownership of checkout funnel health by identifying emerging issues, surfacing defects, and developing alerts and insights before they become business-critical. /li liLead root-cause investigations into payment funnel drop-offs and declining authorization rates, distinguishing technical issues from user behavior patterns. /li liAnalyze authorization rates, decline codes, and performance across multiple payment service providers (PSPs) to identify bottlenecks and prioritize improvements. /li liInvestigate payment performance issues, including processor outages and disruptions across different stages of the checkout journey. /li liDevelop and maintain reporting, dashboards,



and alerts that provide reliable visibility into payment funnel performance. /li liSupport regular reporting to cross-functional teams, translating payment data and customer behavior insights into clear recommendations. /li liPartner with Product, Engineering, Data Science, and Fraud teams to diagnose issues, coordinate investigations, and drive measurable improvements in authorization rates and conversion. /li liCommunicate technical findings and business impact clearly to stakeholders without specialist payments knowledge. /li liHelp establish and improve the team's diagnostic processes, contributing practical solutions and developing into a trusted point of contact for payment funnel health. /li /ul h3Requirements /h3 ul liHands-on experience working with payment funnels in a complex, multi-provider environment. /li liStrong understanding of payment concepts and processes, including interchange, decline codes, foreign exchange (FX), tokenization, 3D Secure (3DS), and fraud fundamentals. /li liDemonstrated experience conducting root-cause analysis of payment funnel drop-offs, authorization declines, and performance patterns, with the ability to distinguish technical causes from behavioral factors. /li liStrong SQL skills and the ability to independently investigate payment data and identify meaningful trends.



/li liAbility to interpret complex technical findings and customer behavior insights and communicate them clearly to non-technical stakeholders. /li liPractical understanding of payment service provider performance and the factors affecting authorization and conversion. /li liFamiliarity with self-service business intelligence (BI) or dashboarding tools is an advantage. /li liExperience conducting comparative analysis across multiple payment service providers is beneficial. /li liAbility to work effectively in ambiguous, fast-changing, or high-growth environments without relying on fully established processes. /li liA proactive, independent approach to problem-solving, with the initiative to investigate issues, test ideas, and develop solutions. /li liStrong communication and collaboration skills, particularly when working with cross-functional teams. /li liGood English communication skills are required; professional fluency is preferred. /li /ul h3Benefits /h3 ul liAnnual salary range of €40,000–€60,000, depending on experience and role scope. /li liOpportunity to participate in an Employee Stock Options program. /li liPerformance-based and referral bonus opportunities. /li liAdditional paid leave and a personal learning budget through various premio programs. /li liPaid volunteering opportunities. /li liFlexible work location, with options to work remotely, from an office, or while traveling. /li liOpportunities to contribute to the growth and development of an international digital product. /li liProfessional development supported by structured feedback and promotion processes. /li liOpportunities for accelerated personal and professional growth within an international team. /li /ul #J-18808-Ljbffr

📌 Payment Operations Analyst (Italia)
🏢 Jobgether
📍 Italia