Service Manager – PID Service Italy

We are looking for a Service Manager to build and lead PID Service Italy , the joint service organisation of Eidos and Etipack , two Italian manufacturers of labelling and coding systems. Both are part of Possehl Identification Solutions , the identification division of the German Possehl Group , present in more than 30 countries.

Your first and most important mission is the service integration project: over the first 12 to 18 months you will bring two service organisations into one, and from there run service as a business of its own.

YOUR TASKS

Lead the internal service team and the national network of authorised service centres

Create one way of working across both companies: shared processes, tools and service levels

Make response times, reporting and first-visit resolution reliable for every customer

Sell service and maintenance contracts and grow spare parts, upgrades and training

Own the turnover and margin of the Italian service organisation

Work as one team with Sales, Operations and the other PID companies

YOUR PROFILE

University degree preferred

Minimum 5 years in service management in industrial or capital equipment

Experience leading technicians and managing external service partners





Commercial mindset: comfortable selling service contracts and discussing value

Strong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration of PID systems with customer ERP or MES

Confident user of CRM and ERP systems, Salesforce an advantage

Open to using AI tools to make service processes more efficient

Experience in harmonising processes across organisations is an advantageFluent Italian and good English

Willing to travel in Italy and internationally when needed, and to work across both sites

WE OFFER

Build a new organisation rather than inherit one, with group-level sponsorship

Two SMEs where decisions are quick and your impact is visible, backed by an international group

Direct reporting to the General Managers of Eidos and Etipack

Hybrid working across our two Italian sites, company car included

Permanent employment with structured onboarding and continuous development

Competitive compensation package

Locations: Chieri (TO) / Cinisello Balsamo (MI) - Italy

📌 Service Manager (Italia)
🏢 Eidos
📍 Italia