Overview

In this role you drive sales performance and customer experience across Retail and Wholesale locations in collaboration with Sales and Brand teams. You set and execute area, brand, and store targets, and develop Store Managers to elevate service and results. You lead top-door strategies, ensure execution excellence, and actively pursue opportunities to over-deliver plans. You work with cross-functional partners to optimize operations and staff coverage, shaping a superior in-store experience.

Responsabilità

- Develop and execute retail sales targets by area, brand and store; implement strategies to achieve or exceed targets
- Monitor key metrics and create action plans; exploit opportunities to over-deliver
- Manage Store Managers in Retail and Wholesale POS locations; lead, motivate and develop teams to meet sales and service goals
- Set the tone for excellence in in-store execution and customer experience
- Develop and upskill the retail team; drive improvements in commercial and sales performance




- Ensure operational efficiencies and adherence to procedures
- Maintain strong staff coverage across all Retail and Wholesale POS locations
- Foster partnerships with Store Managers, Area Sales Managers, Mall Management, District Managers and Sales Team

Requisiti fondamentali

- Leadership and people supervision experience
- Team coaching and training experience
- Public speaking, communication and presentation skills
- 5+ years of management and/or customer experience in Retail
- Analytical skills (planning, budgeting)
- Ability to perform in fast-paced environments
- Independent action and accountability
- Strong problem-solving and decision-making abilities
- Flexibility to manage change with a positive mindset
- Proficiency in Excel, Word, Outlook and PowerPoint
- Knowledge of X-store POS system and Power BI is an advantage
- Advanced spoken and written English
- leadership
- coaching
- communication
- Excel
- Word
- Outlook

📌 Sales and Education Executive, Skincare (Milano)
🏢 Estée Lauder
📍 Milano