Key Responsibilities:

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via the ticketing system, phone, or in-person.
Install, upgrade, and maintain operating systems (Windows/mac OS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding and offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.




Collaborate with other IT teams on escalated issues and project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.

Preferred Qualifications:

Experience working in mac OS or Linux environments.
Relevant IT certifications (e.g., Comp TIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems such as Service Now, Zendesk, or JIRA.

📌 Desktop Support Engineer (Toscana)
🏢 Axiom Technologies
📍 Toscana