Service Manager – PID Service Italy

We are looking for a Service Manager to build and lead PID Service Italy , the joint service organisation of Eidos and Etipack , two Italian manufacturers of labelling and coding systems. Both are part of Possehl Identification Solutions , the identification division of the German Possehl Group , present in more than 30 countries.

Your first and most important mission is the service integration project: over the first 12 to 18 months you will bring two service organisations into one, and from there run service as a business of its own.

YOUR TASKS

- Lead the internal service team and the national network of authorised service centres
- Create one way of working across both companies: shared processes, tools and service levels
- Make response times, reporting and first-visit resolution reliable for every customer
- Sell service and maintenance contracts and grow spare parts, upgrades and training
- Own the turnover and margin of the Italian service organisation
- Work as one team with Sales, Operations and the other PID companies

YOUR PROFILE

- University degree preferred
- Minimum 5 years in service management in industrial or capital equipment
- Experience leading technicians and managing external service partners




- Commercial mindset: comfortable selling service contracts and discussing value
- Strong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration of PID systems with customer ERP or MES
- Confident user of CRM and ERP systems, Salesforce an advantage
- Open to using AI tools to make service processes more efficient
- Experience in harmonising processes across organisations is an advantageFluent Italian and good English
- Willing to travel in Italy and internationally when needed, and to work across both sites

WE OFFER

- Build a new organisation rather than inherit one, with group-level sponsorship
- Two SMEs where decisions are quick and your impact is visible, backed by an international group
- Direct reporting to the General Managers of Eidos and Etipack
- Hybrid working across our two Italian sites, company car included
- Permanent employment with structured onboarding and continuous development
- Competitive compensation package

Locations: Chieri (TO) / Cinisello Balsamo (MI) - Italy

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📌 Service Manager (Chieri)
🏢 Eidos
📍 Chieri