Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

News & World Report", these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.

At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people‑first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.





Joining our team means becoming part of a close‑knit community that values teamwork, passion, and delivering outstanding experiences.

We are looking for a highly motivated individual to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! Help guests discover their “Wanderlust” experience

Provide exceptional customer service by being engaging and taking sincere interest

Establishing relationships with local area restaurants, shops and attractions

Help to resolve problems and “WOW” guests through recovery when things aren’t quite right

Promote and sell special hotel programs

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

High school diploma or equivalent

Advanced knowledge of the local area

Computer skills

Ability to stand for the duration of the shift

Must be available to work various shifts including weekends and holidays

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

📌 Concierge Luxury Hotel (Napoli)
🏢 Pyramid Global Hospitality
📍 Napoli