Front Desk Administrator

Permanent | Grade: 2 | Hours: Full time & Tempo parziale available | Location: Practices of Living Well PCN Southampton | Accountable to: Deputy Patient Services Support Officer | Role Profile: Front Desk Administrator Role Profile (5)

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

Efficiently manage high volume of patients and visitors at the reception desk

Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date

Check patients into appointments and promptly update the computer system.

Guide patients in booking appointments online

Education to at least GCSE Level,



including English and Maths, or equivalent

Evidence of customer service training or qualifications is desirable.

Knowledge using a suite of GP Clinical Systems

Proven experience as a receptionist in a fast-paced environment

Strong team player but also able to use own initiative

What we can offer you!

- 5 holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Assistance Programme
- This role requires evidence of immunisation status in line with workplace health and safety regulations. Successful candidates will be required to provide immunisation history (or undergo relevant vaccinations) as a condition of employment.

therefore, you must be able to drive and have access to own vehicle.

We encourage new applicants who have not previously applied for this role.

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📌 Addetto Front Desk Part-time
🏢 Living Well Partnership
📍 Front