About the job

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Mercor

connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include

Benchmark ,

General Catalyst ,

Peter Thiel ,

Adam D'Angelo ,

Larry Summers , and

Jack Dorsey .
Position:

Customer Support / Success Professionals
Type:

Contract
Compensation:

$80–$160/hour
Location:

Remote
Role Responsibilities

Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
Provide structured feedback to improve document standards and evaluation processes.
Collaborate with teams to enhance service delivery and customer success strategies.
Utilize strong analytical skills to contribute to high-impact evaluation projects.
Work independently and asynchronously to meet project deadlines.




Qualifications

Must-Have
Bachelor's degree

(minimum)
2+ years

of professional experience in a relevant domain
Strong proficiency in

Excel ,

PowerPoint , and

Word
Strong document analysis and review skills
Attention to detail and ability to follow structured guidelines
Eligibility

Based in the

United States, Europe, UK or Canada
Application Process (Takes 20–30 mins to complete)

Upload resume
AI interview based on your resume
Submit form
Resources & Support

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📌 Customer Success Specialist - Analytics (Genova)
🏢 Mercor
📍 Genova