HIPRA is a pharmaceutical and biotechnological company focused on prevention and diagnosis for animal and human health, with a broad range of highly innovative vaccines and an advanced diagnostic service.
HIPRA has a solid international presence in more than 40 countries, with its own subsidiaries, 11 diagnostic centres and 6 production plants strategically located in Europe (Spain) and America (Brazil).
Research and Development constitute the core of its knowledge. HIPRA dedicates 10% of its annual turnover to R&D; activities that concentrate on the creation and application of the latest scientific advances to the development of the highest quality innovative vaccines. To give added value to its vaccination experience, the company also develops medical devices and traceability services.
We are currently looking for a new
IT Service Desk Technician based in Jakarta, Indonesia
to provide
technical support to all users regarding the use of avaliable computer and IT resources.
The main functions of the job are to:
Serve as the first point of contact for users seeking technical assistance
Perform remote troubleshooting using diagnostic techniques and relevant questioning.
Determine the most appropriate solution based on the issue and the information provided by users.
Guide users through the troubleshooting process
Escalate unresolved issues to the next level of support personnel
Provide accurate information about IT products and services
Record incidents, issues. and their resolutions in logs and ticketing systems
Monitor , follow up,



and update user status and information
Communicate with user feedback and suggestions to the appropriate internal teams
Identify and recommend potential improvements to procedures and processes
Provide, configue and maintain end - user workplace devices and equipment
Comply with standard operating procedures (SOPs)
For this position, the ideal candidate should have:
D
egree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
.
Minimum 2-4 years of experience in an IT support / helpdesk / desktop supprort role, preferrably in a multinational or nulti-site environment
Experience supporting users across multiple countries / time zones is preferred.
Abilities:
Customer-focused and service-oriented
proactive problem-solver with strong analytical skills
Organized with good time management and ability to prioritize across multiple requests
Collaborative team player, comfortable working with global and local stakeholders
Flexibility to work outside standard hours on occasion to support critical incidents or project activities across time zones
Having strong knowleadge of Windows, Microsoft 365, basis networking and basic understanding or IT security best practices
HIPRA offers equal opportunity to all of its employees.
All qualified applicants will be considered for the position to be filled, without regard to gender, race, nationality, disability or age.
All hiring decisions are made on the basis of merit, competence and the needs of the company.

📌 It Service Desk Technician (Italia)
🏢 Hipra
📍 Italia