Role Overview
We are seeking an experienced
Cloud Operations Manager
to lead and mature the operational management of a cloud environment hosted on AWS. This is a hands-on leadership role responsible for the stability, security, performance, and continuous improvement of both production and non-production environments.
You will lead a Cloud/Production Services function that ensures applications and infrastructure are deployed, operated, and optimized in alignment with architectural standards, security controls, and operational best practices. Working closely with software engineering, security, infrastructure, and customer support teams, you will drive operational excellence while meeting compliance and availability requirements.
This role includes ownership of
24x7x365 operational readiness
, including on-call rotations, incident response, and proactive monitoring.
Key Responsibilities
Lead day-to-day cloud operations for an AWS environment, ensuring compliance with security, availability, and governance requirements
Own the health, performance, and capacity of production and non-production environments
Provide hands-on technical leadership across cloud infrastructure, applications, and monitoring
Ensure application deployments and operational practices align with overall architecture and security standards
Oversee maintenance activities including upgrades, patching, backups, and recovery testing
Drive proactive monitoring, alerting, and incident management to maintain high availability and reliability
Act as an escalation point for complex technical issues and production incidents




Manage and participate in an on-call rotation supporting 24x7x365 operations
Identify operational inefficiencies and continuously improve processes, tooling, and automation
Collaborate closely with software development, security, customer support, and infrastructure teams
Provide technical guidance and mentoring to operational staff
What You're Great At
Leading by example in a
hands-on cloud operations leadership role
Being self-reliant, proactive, and driven by technical excellence
Communicating clearly and effectively with stakeholders across different geographic regions
Providing technical directions to ensure stable, secure, and highly available operations
Learning new technologies quickly and becoming a subject-matter expert when required
Designing and maintaining effective monitoring and alerting for cloud services
What It Takes
5+ years' experience in application management, systems administration, or cloud operations
Tertiary qualification in Computer Science or a related discipline (preferred)
Proven experience managing
public cloud environments
, with strong expertise in
AWS
Familiarity with the
Fortify on Demand
stack (highly desirable)
Solid understanding of software architecture and DevOps principles
Experience with infrastructure automation and scripting (e.g. PowerShell, Octopus Deploy, Terraform)
Hands-on experience with monitoring and observability tools (e.g. AWS CloudWatch, Nagios, Grafana)
Strong understanding of cloud security principles, backup strategies, and disaster recovery
Working knowledge of networking concepts and protocols

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