Overview
butler intern is the main assistant to suite guests before and through the stay.
The butler immediately responds to all suite guests requests, cooperating with different departments to ensure all guests' needs are met.
The butler contacts guests before arrival, prepares for the arrival and coordinates all departments so that the stay goes smoothly.
Essential skills
professional image and personality, exuding confidence and leadership
ambassador of the bulgari hotels & resorts brand at all times
ability to smile at all times
attention to detail
organizational skills, prioritization and follow?up
work well under pressure
initiative and ability to work productively unsupervised
maintain confidentiality and security of guest and hotel information
team player, collaborating with other departments
flexibility to work weekends, evenings, holidays and overnight if necessary
go the extra mile to satisfy individual guest needs
creativity, innovation and continuous improvement
promote positive relationships with guests and the company
clear thinking, problem solving and good judgment
calm and courteous with demanding or difficult guests
effective communication and cooperation with other departments
Primary job functions
immediate assistance to all suite guests as the sole interlocutor
contact guests before arrival to arrange reservations, transportation, preferences and needs
communicate with other departments to prepare arrivals
check room status and amenities before arrival
detect possible maintenance problems and coordinate with the maintenance team
greet guests,



perform check?in and assist with settling into the suite
assist guests throughout the stay
assist with unpacking and packing services
in?room dining order taking and delivery
daily check and refresh of amenities in collaboration with the f&b; team
daily supervision of suite cleaning services and replacement of amenities
assist guests with laundry collection, instructions and delivery in collaboration with housekeeping
assist guests with shoe shine
supervise night turndown
assist with booking in collaboration with reservation and front office
assist with concierge requests: restaurant reservations, transportation, city tours
assist with gym and spa appointments in collaboration with the spa team
take care of guests' belongings during the stay and after departure
assist with check?out in collaboration with front office
escort guests from the suite to the exit and ensure satisfaction
inspect the room after departure, manage lost?and?found items
maintain complete knowledge of all hotel features, services, hours of operation, restaurant concepts, menus, room types, rates and promotions
report guest problems and incidents, follow up to resolution
record guest preferences in all used systems
monitor and maintain cleanliness and condition of department equipment and supplies
follow correct procedures and safety/security protocols
report any issue to the manager on duty
keep the work environment clean and safer
respond to guest requests via phone, message or email promptly
protect guest privacy
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📌 Butler Intern Bulgari Hotel Milano
🏢 Marriott International Hotels
📍 Milano