pThe Energy Advisory Manager leads the Energy Advisory Team, making sure customers get clear, practical, and expert assistance to understand and manage their energy consumption. /p pThe role includes developing the team, delivering high-quality energy advice and tariff education. It supports customers with detailed energy consumption questions and seeks to continually improve the overall customer experience. /p h3Team Leadership /h3 ul liLead, empower and develop the Energy Advisory Team, setting clear objectives and expectations. /li liCoach and support colleagues to build their knowledge, confidence and capability. /li liManage team performance through regular feedback, one to ones and development conversations. /li /ul h3Energy Advice Customer Support /h3 ul liEnsure customers receive accurate and accessible advice on energy use, tariffs, billing, AMI, heating solutions and improving energy conservation. /li liSupervise complex energy usage enquiries and investigations, ensuring customers receive clear explanations and practical recommendations. /li liSupport both domestic and commercial customers with their energy needs. /li liEnsure effective customer aftercare following energy advice, tariff changes and other energy related activity. /li /ul h3Customer Engagement /h3 ul liDevelop and manage proactive customer interaction and education initiatives to help customers better understand and manage their energy use. /li liIdentify opportunities to improve customer communications, guidance and support. /li liEnsure customers who may need additional assistance receive appropriate and accessible support. /li /ul h3Continuous Improvement /h3 ul liSupervise the quality and consistency of advice provided by the team. /li liUse customer feedback, operational insight and emerging trends to seek opportunities for improvement.



/li liDevelop and improve processes, customer journeys and ways of working. /li liEnsure customer records and advisory activity are accurate and appropriately documented. /li /ul h3Collaboration /h3 ul liBuild strong working relationships across JE to deliver joined up customer outcomes. /li liShare customer insights, emerging themes and recommendations with relevant partners. /li liWork collaboratively on tariff, AMI, customer engagement and energy advisory initiatives. /li liStrong leadership and people management skills. /li liExcellent customer experience and communication skills. /li liStrong analytical and problem-solving capability. /li liAbility to understand and explain complex energy, tariff and billing information clearly. /li liStrong coaching and team development skills. /li liGood planning, organisation and stakeholder management skills. /li liKnowledge of energy usage, tariffs, billing and energy efficiency. /li liUnderstanding of customer experience and continuous improvement principles. /li /ul h3Experience /h3 ul liExperience leading, managing or coaching colleagues within a customer focused environment. /li liExperience managing complex customer enquiries, investigations or escalations. /li liExperience using customer or operational insight to improve services or processes. /liliExperience working collaboratively across different teams and stakeholders. /li liPrevious experience within energy,



utilities, customer accounts, tariffs or energy advice would be advantageous. /li /ul pJersey Electricity provides excellent benefits, catered towards financial, physical and mental wellbeing. Starting with private medical insurance, discounted electricity rates, discounts within our Powerhouse shop, subsidies on EVs, gym memberships, on-site Mental Health First Aiders, organised sports and activities groups. /p pWe offer competitive salaries combined with an attractive pension. We are family-friendly and strive to give you a life work blend to both love your job, do excellent work and spend meaningful time with your family and friends. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status. /p pJersey Electricity’s purpose is to ‘enable life’s essentials’ by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future. /p h3Jersey Electricity’s Vision /h3 pJersey Electricity’s vision is to “inspire a Zero-Carbon future” by being the energy partner of choice whilst working to six strategy pillars of that vision: /p h3JE 6 Strategic Pillars /h3 ul liDigital Enhancement and Innovation – over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation. /li liCustomer –to increase JE’s customer experience maturity, to better understand customers’ existing and future needs and wants, as well as provide exceptional service around its offers. /li liEnergy Sourcing a

📌 Energy Advisory Manager (Alessandria)
🏢 Jersey Electricity
📍 Alessandria