h3Location Overview /h3pJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /ph3Key Responsibilities /h3ulliProtect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences. /liliOversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards. /liliLead and support the Guest Service Team, providing guidance and ensuring high service levels. /liliAttend daily Rooms and Operations briefings to ensure effective communication and alignment across departments. /liliMaintain excellent knowledge of hotel products, services, and experiences. /liliManage guest recognition and guest history processes to enhance personalization and loyalty:ulliWelcome and farewell guests, creating meaningful personal interactions. /liliEnsure guest profiles and preferences are accurately updated and communicated. /liliCoordinate personalized amenities, special requests, VIP services, and special occasions. /liliMonitor guest satisfaction, handle feedback professionally, and ensure timely resolution of concerns. /liliActively engage with guests throughout the property to anticipate needs and exceed expectations. /liliSupport and implement guest recognition programs and daily guest experiences. /li /ul /liliMonitor quality standards through regular checks and continuous improvement initiatives. /liliEnsure compliance with hotel safety procedures and company policies. /liliPromote a safe, respectful, and positive working environment. /li /ulh3Requirements /h3h3Languages /h3pFluent written and spoken English and Italian. /ph3Education /h3pDegree or diploma in any discipline.



/ph3Experience /h3ulliMinimum 2 years of experience in a similar role within an international luxury hotel environment. /li /ulh3Skills Competencies /h3ulliStrong communication and interpersonal skills. /liliExcellent guest relations and problem-solving abilities. /liliTeam-oriented mindset with leadership skills. /liliFlexibility, enthusiasm, initiative, and a proactive approach. /liliAbility to work under pressure and manage multiple priorities. /liliGood computer skills. /liliGoal-oriented, committed, and passionate about delivering exceptional service. /li /ulpPlease note that this list is not exhaustive. /ph3Benefits /h3pAt Aman Rosa Alpina, we believe that our colleagues are at the core of our success.

We offer
a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. /pulliCompetitive compensation /liliComplimentary nights and discounted Food Beverage and Spa rates across all Aman and Janu properties /liliAccess to mySanitour+ Alto Adige supplementary healthcare fund /liliProfessional development and career growth opportunities /liliCornell University partnership with preferential rates for professional development courses /li /ulh3Aman Group /h3pSince its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. /ppWe believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family. /p #J-18808-Ljbffr

📌 Guest Service Agent (Italia)
🏢 Rosa Alpina 1537
📍 Italia