Yourmaintasks: Be Casa Monti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance. Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests Checkandfollowuponallreservations Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers Manage Front Officeschedules Providetrainingfor Front Officeteams Givetoursoftheestablishmenttoprofessionalsandcustomers Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance Ensuringthat Front Officeproceduresarecompliedwith,updatedandoptimized Controlandmonitoraccountsreceivable Developthehotel'sturnoverthroughupsellactions Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices xivgfpx Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction Participateinandlead Headof Departmentmeetings Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.

📌 Front Office Manager (Roma)
🏢 Hosco.com
📍 Roma