About Rosewood Hotel Group

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

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Position Overview

At Rosewood, we believe in creating A Sense of Place® for every guest. Reporting directly to the Director of Housekeeping, the Housekeeping Manager oversees the daily operation of the Housekeeping Department, ensuring the highest standards of cleanliness, luxury, comfort and personalized service throughout the hotel. This position provides strong operational leadership, with a particular focus on Rooms operations, team supervision, quality assurance, productivity, inventory and cost control, guest satisfaction and interdepartmental collaboration. The Housekeeping Manager acts as a key leader, coach and mentor for the Housekeeping team and supports the Director of Housekeeping in achieving departmental objectives and operational excellence.

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Key Responsibilities

Housekeeping Operations & Quality

- Support the Director of Housekeeping in overseeing the daily Housekeeping operation across Guest Rooms, Public Areas, Meeting & Event Spaces, Laundry and Linen Room, ensuring efficient organization and consistent service delivery.
- Supervise Housekeeping Managers and Floor Supervisors, ensuring operational priorities are clearly communicated, delegated and followed through.
- Maintain a comprehensive overview of daily hotel operations, including occupancy, arrivals, departures, VIP guests, special requests, events and operational priorities, ensuring the Housekeeping team is fully prepared.
- Monitor room status throughout the day and ensure effective coordination of departure rooms, arrival rooms, turndown service and other operational requirements.
- Conduct regular inspections of guest rooms, suites, corridors, pantries, Public Areas and Housekeeping operational areas.
- Ensure room cleanliness, turndown, amenities, presentation and overall guest experience consistently meet Rosewood, LQA and Forbes luxury standards.
- Ensure deep-cleaning programs are properly planned, executed and followed up.
- Monitor out-of-order and out-of-service rooms and ensure priorities are appropriately coordinated with Engineering and Front Office.
- Identify operational deficiencies and ensure corrective actions are implemented and followed through.

Leadership & Team Development

- Lead, motivate, coach and support the Floor Manager, Supervisors and colleagues, fostering a positive, professional and collaborative working environment.
- Act as a coach, mentor and trainer, encouraging ownership, accountability, engagement and continuous development at all levels.
- Support recruitment activities, including interviews, selection, onboarding and integration of new colleagues.
- Conduct regular one-to-one meetings, coaching sessions and performance follow-ups.
- Monitor individual and team performance, identifying development and training opportunities.
- Organize and lead departmental meetings, daily briefings, The Calling, and operational handovers.
- Ensure departmental standards, SOPs and service expectations are clearly understood and consistently applied.
- Promote teamwork and encourage Housekeeping colleagues to support one another according to operational requirements.

Personalized Guest Care & Service Recovery

- Ensure guest preferences, profiles, special requests and personalization opportunities are reviewed, communicated and correctly implemented.
- Encourage the team to anticipate guest needs and provide discreet,



intuitive and personalized service.
- Handle Housekeeping-related guest concerns and service recovery promptly and professionally, ensuring appropriate follow-up and resolution.
- Review guest feedback and identify opportunities for improving Housekeeping services and the overall guest experience.
- Maintain the highest level of discretion and confidentiality regarding guest information and preferences.

Staffing, Scheduling & Productivity

- Prepare and review departmental schedules according to occupancy, forecast, events and operational requirements, ensuring appropriate staffing levels.
- Monitor daily productivity and deployment of resources, making adjustments according to business needs.
- Maintain accurate attendance, absence, vacation and leave records.
- Support payroll administration and ensure working hours and attendance information are properly recorded.
- Monitor extra working hours and additional cleaning tasks to support effective cost control and accurate invoicing where applicable.
- Balance operational efficiency and productivity while maintaining the expected luxury service standards.

Linen, Amenities, Supplies & Inventory Control

- Ensure appropriate par levels of linen, amenities, uniforms, guest supplies, cleaning materials and operational equipment are maintained according to occupancy and business requirements.
- Oversee regular inventories and ensure Housekeeping storages are organized, controlled and accurately maintained.
- Review departmental requisitions and monitor consumption and usage of Housekeeping supplies.
- Identify and follow up on shortages, discrepancies, damages, losses or unusual consumption.
- Ensure linen, equipment, supplies and hotel-owned items are used appropriately to minimize unnecessary loss and replacement costs.
- Coordinate with the Laundry and Linen team to ensure operational requirements are met and service levels are maintained.

Purchasing, Budget & Cost Control

- Liaise with Purchasing and Finance regarding departmental requirements, including OS&E;, uniforms, operational supplies, CAPEX and other purchases.
- Support the Director of Housekeeping in monitoring departemental expenses, productivity and cost control initiatives without compromising service quality.
- Ensure departmental delivery notes, purchasing documentation, requisitions and relevant cost-control records are accurately maintained.

Outsourcing & External Partners

- Liaise with and monitor external service providers, including cleaning companies, external laundry, florist and other Housekeeping-related suppliers or contractors.
- Ensure outsourced services meet agreed quality standards, operational requirements and contractual expectations.
- Monitor service quality and promptly address performance, delivery or operational issues.
- Maintain professional and effective communication with external partners while protecting the hotel's operational and quality standards.
- Follow up on services and additional works to support accurate cost monitoring and invoicing.

Maintenance & Interdepartmental Coordination

- Maintain close collaboration with Engineering to ensure maintenance issues affecting guest rooms, Public Areas and Housekeeping operational areas are identified, reported and resolved promptly.
- Conduct regular property walk-throughs with the Maintenance Manager and follow up on identified deficiencies and outstanding work.
- Coordinate priorities closely with Front Office, Guest Services, Engineering, Events, Security,



Laundry and other hotel departments to support seamless hotel operations.
- Participate in relevant hotel operational meetings and communicate important information and decisions to the Housekeeping team.

Administration, Planning & Reporting

- Ensure Housekeeping operational files and records are complete, accurate and regularly updated, including inventories, deep-cleaning programs, maintenance follow-up, departmental checklists and operational records.
- Oversee opening and closing procedures and ensure clear and comprehensive communication between shifts.
- Review Housekeeping reports, room status information, guest profiles and operational documentation for accuracy.
- Prepare operational updates, reports and relevant departmental information for the Director of Housekeeping.
- Write, review and update departmental Standard Operating Procedures (SOPs) as required, ensuring consistency with Rosewood standards and hotel operations.
- Maintain effective administrative organization and ensure agreed actions, projects and operational priorities are followed through to completion.

Professional Standards, Safety & Compliance

- Lead by example, maintaining a polished and professional presence and demonstrating Rosewood values at all times.
- Ensure consistent adherence to departmental SOPs, grooming standards, service procedures and quality expectations.
- Ensure compliance with all applicable health, safety, hygiene, security and sustainability procedures within the department.
- Promote a culture of quality, ownership, accountability, attention to detail and continuous improvement.
- Maintain strict confidentiality and discretion regarding guests, colleagues and hotel operations.
- Support the Director of Housekeeping in maintaining effective departmental operations and standards.

Qualifications

- Previous Housekeeping supervisory or management experience within a luxury hotel environment, preferably in an Housekeeping Manager or comparable leadership position.
- Strong operational knowledge of Guest Rooms, Public Areas, Laundry and Linen operations.
- Good working knowledge of LQA and Forbes luxury service standards.
- Proven leadership skills with the ability to coach, mentor, train and develop Supervisors and colleagues.
- Strong organizational, administrative and planning skills with the ability to manage multiple operational priorities.
- Experience with staffing, scheduling, productivity, inventories, purchasing and departmental cost control.
- Good financial awareness and understanding of departmental budgets, forecasts and expense management.
- Ability to manage external contractors, suppliers and service providers effectively.
- Excellent interpersonal, communication and problem-solving skills.
- Confident in handling guest concerns and complex service recovery situations.
- Exceptional attention to detail with a strong focus on quality, consistency and guest satisfaction.
- Ability to prioritize and make effective decisions in a fast-paced luxury hotel environment.
- High level of professionalism, discretion, flexibility and personal integrity.
- Flexible approach to working hours according to hotel operational requirements.
- Package is aligned with experience and varies from 30k€ to 34k€ annually. The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.

📌 Housekeeping Manager (Roma)
🏢 Rosewood Rome
📍 Roma