h3bAre you passionate about operational excellence, project coordination, and stakeholder management?
/b /h3 pAdmiralBet, the Italian subsidiary of Greentube GmbH and part of the NOVOMATIC Group, is looking for a bPlayers Operations Supervisor /bto support and coordinate operational activities related to player lifecycle management, customer operations, and cross-functional business initiatives.
/p pYou will be responsible for ensuring smooth execution of operational processes, monitoring service performance, coordinating projects, and driving continuous improvements to enhance player satisfaction and operational efficiency.
/p h3bWhat will you do /b /h3 h3bPlayers Operations Management /b /h3 ulliSupervise daily operational activities related to player account management and customer operations; /liliEnsure compliance with internal procedures, company policies, and regulatory requirements; /liliMonitor operational KPIs and service levels, identifying areas for improvement; /liliManage and coordinate escalations related to player operations and customer journeys.
/liliTrack operational issues, action plans and dependencies until final resolution.
/li /ul h3bProcess Improvement Business Operations /b /h3 ulliAnalyze operational workflows and propose improvements to increase efficiency and service quality; /liliSupport the implementation of new operational processes, tools, and procedures; /liliCollaborate with internal stakeholders to optimize customer-facing operations; /liliContribute to the continuous improvement of the player experience.
/liliIdentify opportunities to improve operational efficiency through automation and AI-enabled solutions.
/liliSupport testing and validation of new operational processes and tools.




/li /ul h3bProject Coordination /b /h3 ulliCoordinate operational projects and initiatives across multiple departments; /liliMonitor project timelines, deliverables, and progress updates; /liliSupport change management activities related to new processes and systems; /liliEnsure effective communication between business and operational teams.
/li /ul h3bReporting Performance Monitoring /b /h3 ulliPrepare regular reports on operational performance, service quality, and key metrics; /liliAnalyze trends and identify potential risks or operational bottlenecks; /liliProvide data-driven recommendations to management; /liliSupport business reviews and operational planning activities.
/liliSupport the identification and monitoring of operational bottlenecks and recurring issues.
/li /ul h3bCross-Functional Collaboration /b /h3 ulliWork closely with Customer Service, Marketing, Compliance, Product, and IT teams; /liliAct as a point of reference for operational topics and process-related initiatives; /liliSupport alignment among departments to ensure efficient execution of business objectives.
/li /ul h3bWho are we looking for /b /h3 ulliDegree in Business Administration, Economics, Management Engineering, or equivalent field; /liliAt least 3-5 years of experience in Operations, Project Management, Customer Operations, or similar roles; /liliExperience coordinating projects and cross-functional activities; /liliStrong analytical and organizational skills; /liliExperience in process analysis,



process optimization or continuous improvement initiatives is considered a plus.
/liliAbility to manage multiple priorities and deadlines; /liliExcellent communication and stakeholder management skills; /liliGood knowledge of MS Office, especially Excel and PowerPoint; /liliExperience with project management, workflow management and collaboration tools (e.g. Jira, Confluence, Azure DevOps) is considered a plus.
/liliGood knowledge of spoken and written English; /liliExperience in the gaming industry is considered a plus.
/li /ul h3bPersonal skills /b /h3 ulliStructured and proactive approach; /liliStrong problem-solving attitude; /liliAttention to detail and operational excellence; /liliLeadership and coordination skills; /liliAbility to work both independently and in a team; /liliAdaptability in a dynamic and fast-paced environment.
/li /ul h3bWhat do we offer /b /h3 ulliCorporate welfare benefits; /liliHybrid work model based in our Rome office, with lavoro da remoto options; /liliDynamic and collaborative environment, also supported by seasonal company events and team building initiatives; /liliContinuous and relevant training plan /liliOpportunity to contribute to strategic operational initiatives; /liliContract and level commensurate with experience; /liliSalary range between € ****** and € ****** gross per year.
/li /ul pAdmiralBet promotes an inclusive work environment and ensures equal opportunities.
As a company certified under the bUNI/PdR 125:**** Gender Equality Management System /b, we are committed to fostering a fair, diverse, and inclusive workplace.
/p pThe position is open to all genders (L. ******) and all nationalities in accordance with Legislative Decrees ****** and ******.
/p #J-*****-Ljbffr

📌 Player Operations Supervisor (Lazio)
🏢 AdmiralBet
📍 Lazio