On behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails.
In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.
Key ResponsibilitiesProviding technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company products
Supporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operation
Manage return activities
Forward the problems encountered to the company internal field technical support teams




Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning
Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products
RequirementsTechnical background
Excellent proficiency xysqume in Dutch
Proficiency in English is a plus
Strong communication and problem-solving skills
Willingness to travel for customer support and internal trainings
What we offerWorking Conditions and Benefits
Permanent contract
Gross annual salary ranging from €38,000 to €44,000
Legga la panoramica di questa occasione per capire quali competenze sono richieste, incluse le soft skill pertinenti e la padronanza di pacchetti software.
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Per questa posizione sono disponibili opzioni di lavoro da remoto/a casa.

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