## Issuing & Refund OperatorApply: On-site: Italy – Rome Rinascente: Tempo pieno: Posted Today: End Date: November 22, **** (19 days left to apply): JR*******Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
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As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
For more information, visit **Nature and aim of the position
**Refund Global Blue Tax Free Forms at a Global Blue Refund Point.
**Main duties and responsibilities
**· Verify and refund Global Blue Tax Free Forms· Ensure a satisfactory experience for our customers· Prevent refunding mistakes and fraud· Prepare reports as needed· Observe Global Blue policies, guidelines and procedures· The position may be part of a Downtown Cash Refund Office
**Main KPIs
**· Number of refunded transactions· Refunding mistake ratio
**Reporting and collaboration
**· Reporting line:



Refund Supervisor or Airport Manager· Mainly cooperates with:o Peers at same and other Refund Pointso Quality Assuranceo Refund Managero Merchants' staffo Sales organization
**Background and Education
*** Helpful: a commercial background
* Helpful: experience in face to face customer contact
* Helpful: experience in managing tills
* Helpful: airport experience
* Helpful: customer service experience
**Specific skills and knowledge
*** Must be fluent in English.
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* Other helpful languages in order of relevance: Chinese, Russian, Arabic
* Must be dedicated to service and customer satisfaction
* Must be experienced in using office software
* Must be trustworthy to handle large amounts of cash
* Must have a clean criminal record
* Must be able to handle stress
* Must be nimble but thorough
* Must be a good team player
* Must be flexible in terms of working hours
* Previous working experience is a plus
*We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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📌 Issuing & Refund Operator (Lazio)
🏢 Shift4
📍 Lazio