pbService Manager – PID Service Italy /b /p pWe are looking for a Service Manager to build and lead bPID Service Italy /b, the joint service organisation of bEidos /b and bEtipack /b, two Italian manufacturers of labelling and coding systems. Both are part of bPossehl Identification Solutions /b, the identification division of the German bPossehl Group /b, present in more than 30 countries. /p pYour first and most important mission is the service integration project: over the first 12 to 18 months you will bring two service organisations into one, and from there run service as a business of its own. /p h3YOUR TASKS /h3 ul liLead the internal service team and the national network of authorised service centres /li liCreate one way of working across both companies: shared processes, tools and service levels /li liMake response times, reporting and first-visit resolution reliable for every customer /li liSell service and maintenance contracts and grow spare parts, upgrades and training /li liOwn the turnover and margin of the Italian service organisation /li liWork as one team with Sales,



Operations and the other PID companies /li /ul h3YOUR PROFILE /h3 ul liUniversity degree preferred /li liMinimum 5 years in service management in industrial or capital equipment /li liExperience leading technicians and managing external service partners /li liCommercial mindset: comfortable selling service contracts and discussing value /li liStrong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration of PID systems with customer ERP or MES /li liConfident user of CRM and ERP systems, Salesforce an advantage /li liOpen to using AI tools to make service processes more efficient /li liExperience in harmonising processes across organisations is an advantageFluent Italian and good English /li liWilling to travel in Italy and internationally when needed, and to work across both sites /li /ul h3WE OFFER /h3 ul liBuild a new organisation rather than inherit one, with group-level sponsorship /li liTwo SMEs where decisions are quick and your impact is visible, backed by an international group /li liDirect reporting to the General Managers of Eidos and Etipack /li liHybrid working across our two Italian sites, company car included /li liPermanent employment with structured onboarding and continuous development /li liCompetitive compensation package /li /ul pLocations: Chieri (TO) / Cinisello Balsamo (MI) - Italy /p #J-18808-Ljbffr

📌 Service Manager (Chieri)
🏢 Eidos
📍 Chieri