Job Title: Customer Service Agent (Protected Categories - Law 68/99)
Location: Somma Lombardo, Italy
Department: Commercial
Company: Neos
About the Role Neos is hiring a Customer Service Agent to join our Commercial Department in Somma Lombardo. This position is reserved exclusively for candidates belonging to the Protected Categories under Law 68/99, Article 1 or Article 18. Following an initial training period, you will take ownership of back-office customer support - handling requests and complaints related to Neos flights, resolving issues in line with company policies, and making sure passengers receive clear, timely answers. This is a behind-the-scenes role, but it directly shapes how customers experience Neos after they have traveled with us.
What You Will Be Doing Providing back-office customer support through our ticketing system
Managing customer communications across email and other written channels
Recording and analyzing customer interactions to identify recurring issues and improvement opportunities
Handling booking changes and refund requests in accordance with company procedures
What You Need to Qualify You must belong to the Protected Categories under Law 68/99,



Article 1 or Article 18 - this vacancy is exclusively reserved for these candidates
A high school diploma and/or degree in Economics, Finance, or an equivalent qualification
Good working knowledge of Microsoft Office, particularly Excel, along with common IT systems
Intermediate English proficiency (minimum B1/B2 level)
At least one year of experience in customer care, call centers, or sales support is considered an advantage
Familiarity with the Amadeus reservation system is also an advantage
The Right Competencies for This Role We are looking for someone who brings:
Strong organizational skills, accuracy, and close attention to detail
Solid analytical abilities - you will need to spot patterns and document cases precisely
A practical problem-solving mindset
Good interpersonal skills and the ability to work well as part of a team
Why Join Neos You will be joining an Italian airline with a growing international presence, working alongside a Commercial team that values precision and customer care. This role offers a structured training period, exposure to airline operations and reservation systems, and the chance to build a long-term career in aviation customer support.

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📌 Customer Service Agent (Protected Categories – Law 68/99) (Somma Lombardo)
🏢 Flying Seekers
📍 Somma Lombardo