pbBuild and lead a new service organisation for two established Italian industrial brands, within an international group.
/b /ph3ABOUT US /h3pbPossehl Identification Solutions (PID) /bbrings together companies specialising in industrial identification, labelling, coding and marking solutions, combining local expertise with the strength and international reach of the Possehl Group.
/ppbIn Italy, PID includes Etipack and Eidos, /b two established manufacturers with complementary expertise: /ppbEtipack /bdesigns and manufactures industrial systems for labelling, feeding and product identification, serving customers across multiple industries and international markets.
/ppbEidos /b develops and manufactures digital printing and coding solutions for industrial applications, with a strong focus on technological innovation and reliability.
/ppToday, we are bringing the service capabilities of these two companies together to create PID Service Italy: one integrated organisation designed to deliver a consistent, high-quality service experience to customers across Italy.
/ppbWe are looking for a Service Manager to build and lead this new organisation.
/b /ppYour first and most important mission will be the service integration project.
Over the first 12 to 18 months, you will bring two service organisations into one, defining common processes, tools and service standards.
From there, you will lead PID Service Italy as a business in its own right, with responsibility for customer satisfaction, operational performance and profitable growth.
/ph3YOUR TASKS /h3ulliLead the internal service team and the national network of authorised service centres /liliCreate one way of working across both companies: shared processes,



tools and service levels /liliMake response times, reporting and first-visit resolution reliable for every customer /liliSell service and maintenance contracts and grow spare parts, upgrades and training /liliOwn the turnover and margin of the Italian service organisation /liliWork as one team with Sales, Operations and the other PID companies /li /ulh3YOUR PROFILE /h3ulliUniversity degree preferred /liliMinimum 5 years in service management in industrial or capital equipment /liliExperience leading technicians and managing external service partners /liliCommercial mindset: comfortable selling service contracts and discussing value /liliStrong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration ofPID systems withcustomer ERP or MES /liliConfident user of CRM and ERP systems, Salesforce an advantage /liliOpen to using AI tools to make service processes more efficient /liliExperience in harmonising processes across organisations is an advantage /liliFluent Italian and good English /liliWilling to travel in Italy and internationally when needed, and to work across both sites /li /ulh3WE OFFER /h3ulliBuild a new organisation rather than inherit one, with group-level sponsorship /liliTwo SMEs where decisions are quick and your impact is visible, backed by an international group /liliDirect reporting to the General Managers of Eidos and Etipack /liliHybrid working across our two Italian sites, company car included /liliPermanent employment with structured onboarding and continuous development /liliCompetitive compensation package /li /ul #J-*****-Ljbffr

📌 Service Manager (Cinisello Balsamo)
🏢 ETIPACK
📍 Cinisello Balsamo