Overview
In this role you will drive customer success for S&P; Global Energy in the EMEA region, focusing on onboarding, education, and value realization for clients.
You will build trusted relationships with stakeholders, monitor usage data, and advise on improvements to enhance the customer experience.
You'll collaborate across functions to deliver a seamless, proactive support experience and capture engagement activities to inform continuous value creation.
This is a hands-on, impact-oriented role within a mission-driven team.
Retribuzione / Benefits
Health & Wellness
Flexible Downtime
Continuous Learning
Invest in Your Future
Family Friendly Perks
Beyond the Basics
Responsabilità
Proactively engage customers to understand needs and maximize value from solutions
Onboard customers and deliver personalized remote and in-person training
Develop relationships with key stakeholders to drive adoption and satisfaction
Monitor customer data to identify opportunities for further engagement
Act as a trusted advisor to enhance customer experience and outcomes




Speak for the voice of the customer to improve their experience
Collaborate across functions to create a seamless elevated customer experience
Provide proactive support and anticipate challenges
Stay updated on industry trends and product developments to enrich engagements
Record customer engagement activities in Gainsight
Requisiti fondamentali
Fluency in English (verbal and written)
Fluency in Italian (verbal and written)
Fluency in any additional European language is a plus
Bachelor's degree in business-related discipline preferred
3+ years in customer success, account management, or similar
Proficiency in Gainsight or Salesforce is advantageous
Industry knowledge in energy, commodities, or finance is advantageous
Strong written and verbal communication skills
Ability to manage multiple accounts and projects
Ability to travel to meet clients
Strong communication skills
Relationship-building
Proactive and collaborative mindset
Cross-functional collaboration
Gainsight
Salesforce

📌 Customer Success Manager - Italian Speaking (Bardi)
🏢 S&P Global
📍 Bardi