h3Department /h3p***** HC Rome MOB **** Martha Berry Blvd - Pulmonary Medicine /ph3Status /h3pFull time /ph3Benefits Eligible /h3pYes /ph3Hours Per Week /h3p40 /ph3Schedule Details/Additional Information /h3pMonday-Friday 8a-5p at Pulmonary in Rome.
Will also cross train to cover at the Pulmonary office in Cartersville on an as needed basis.
/ph3Pay Range /h3p$***** - $***** /ph3Major Responsibilities /h3ulliGreets patients arriving for their appointments.
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.
/liliEnsures all patient demographic and insurance information is complete and accurate /liliCompletes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred insurance benefits .
Obtains, calculates and collects the patient's out of pocket financial liability .
Requests and collects past due and present balances or estimates due /liliFollows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate patients in need of financial assistance and refers patients to Financial Counselor /liliPerforms visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents .
/liliMaintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.




/liliProactively communicates issues involving customer service and process improvement opportunities to management /liliMeets productivity requirements to ensure excellent service is provided to customers /liliMeets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
/liliMaintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information /li /ulh3Licensure, Registration, and/or Certification Required /h3pNA /ph3Education Required /h3pHigh school diploma or GED required.
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.
/ph3Work Experience Required /h3pNA /ph3Knowledge, Skills Abilities Required /h3ulliAbility to identify and understand issues and problems.
Examines data and draws logical conclusions based on information available /liliKnowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements /liliMathematical aptitude, effective oral and written communication skills and critical thinking skills /liliUnderstanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.
/liliAbility to speak effectively to customers or employees of the organization; presents a pleasant,



professional demeanor and image during telephone conversation /liliAbility to handle sensitive and confidential information according to internal policies /liliAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals /liliExperience with Microsoft Outlook, Word and Excel and ADT software /liliAbility to write routine correspondence, calculate figures and amounts such as discounts and percentages /liliMust be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work /li /ulh3Physical Requirements and Working Conditions /h3pExposed to a normal office environment.
Must be able to sit the majority of the workday.
Occasionally lifts up to 10 lbs.
Operates all equipment necessary to perform the job /ph3Note /h3pThis job description indicates the general nature and level of work expected of the incumbent.
It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.
/ph3Our Commitment to You /h3pAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: /ph3Compensation /h3pBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training /ph3Premium pay such as shift, on call, and more based on a teammate's job /h3pIncentive pay for select positions /ph3Opportunity for annual increases based on performance /h3pBe /p #J-*****-Ljbffr

📌 Patient Service Representative 1 (Lazio)
🏢 Carolinas Medical Center
📍 Lazio