Overview
As Senior Manager, you will shape Gucci's client experience through high-end activations and curated experiences for top clients.
You will lead cross-functional teams to deliver memorable, brand-aligned events across global markets, balancing creativity with executional rigor.
The role focuses on maximizing ROI, elevating quality and differentiation, and collaborating with retail, agencies, and partners to align with the global brand strategy.
This is an opportunity to drive transformative client moments at scale within a world?class luxury house.
Retribuzione / Benefits
Company canteen
Supplementary health insurance
Company welfare program
Responsabilità
Develop and execute a yearly calendar of client activations aligned with fashion and brand moments
Create experiences menus for top client segments and coordinate in Gucci locations and Kering network
Set guidelines for regional high-end events with Visual Merchandising; implement strong project management
Lead project teams to deliver exceptional client experiences and ensure ROI with finance alignment
Design international client experiences (e.g., fashion shows, Cannes) for top clients
Collaborate with retail to maximize business opportunities during activations
Manage global and regional budgets for consistency and cost-efficiency
Develop innovative,



cost-effective in-store activation formats and update activation menus
Provide clear briefs for external agencies and align executions with global brand strategy
Offer actionable feedback to ensure guidelines are respected and consistently applied
Deliver strategic reporting with qualitative and quantitative insights for leadership
Explore new agencies/concepts in line with brand strategy and monitor industry trends
Requisiti fondamentali
10 years' experience in client experience or client event production in luxury
Strong understanding of retail dynamics; ability to blend creativity with execution reality
Proven project management, problem-solving, and delivery of high-impact projects
Experience leading cross-functional teams and working with external agencies
Excellent written and spoken communication; strong presentation skills to top management
Negotiation and budget management capabilities; analytical skills
Client relationship management and stakeholder engagement at all levels
Self-motivated, curious, pragmatic, accountable, results-driven; flexible
Fluent in English; Italian basic understanding; Excel, PowerPoint, Word mastery
International experience is a plus
leadership and people development
interpersonal and stakeholder management
communication and presentation
Excel
PowerPoint
Word

📌 Gucci Head Of Global Client Experience (Bardi)
🏢 Kering
📍 Bardi