How You’ll Live Your AmbitionBased in Genoa, the Emergency Response Manager within the Crisis Management & Business Continuity dept, will play a key role in safeguarding guests, crew members, business operations, and the Costa brand during emergencies and business disruptions. You will support coordinated crisis response and the continuous development of Costa’s preparedness, resilience, and business continuity capabilities across shoreside offices and shipboard.

Demonstrate Your Passion

- You will act as a key member of Costa’s emergency response organization, coordinating and supporting the management of incidents affecting guests, crew, operations, or corporate reputation.- You will connect the relevant operational and corporate stakeholders to enable a timely, aligned, and effective response throughout the incident lifecycle.- Your coordination skills will shine as you keep stakeholders appropriately informed and aligned, even when information is evolving and decisions are time-critical.

Get Things Right

- You will coordinate activities effectively by assessing potential impacts and anticipating scenarios that could arise and lead to further escalation.- You will contribute to post-incident reviews, lessons learned, and corrective action tracking,



turning experience into stronger organizational resilience.- You will help activate and coordinate Business Continuity Plans during major disruptions.- You will support the annual review of Business Impact Analyses and Plans development, maintenance, testing, and continuous improvement of Costa’s Business Continuity Program.

Foster Collaborative Communities

- You will work across Costa and CMG, engaging operational teams, shipboard leaders, Corporate Communications, Legal, medical and technical functions, and different crisis functions.- You will participate in cross-functional projects that strengthen emergency coordination, communication, business resilience, and operational recovery capabilities.

What Makes You Unique

- You combine a proactive, solutions-oriented approach with a strong sense of urgency and responsiveness.- You have a professional experience in the same role of at least 3 – 5 years.- You are comfortable working across functions and organizational levels in an international and operationally complex environment.- You communicate clearly and credibly, influencing stakeholders and bringing together different perspectives in high-pressure and rapidly evolving situations.- You are committed to continuous improvement and to building a strong culture of preparedness and resilience.- Fluency in English completes your profile.- You are available to provide round-the-clock support when on duty.

📌 Emergency Response Manager (Roma)
🏢 Costa Crociere
📍 Roma